In 2024, I achieved several notable accomplishments as a housekeeping leader. My department attained Green Key certification by eliminating single-use plastics and following sustainability practices. We maintained high cleaning scores on the TrustYou platform, with Novotel scoring 91 and Ibis 92 out of 100. We also won the MEA Asia Best Guest Journey Map Challenge (ACCOR) for demonstrating best cleaning practices.
Focusing on team well-being, we introduced a two-day weekly off, a rare initiative in similar hotels. We also launched a successful in-house glass bottling plant, setting a sustainability benchmark in Abu Dhabi. My team won the Best Performing Department award in 2023, and we consistently topped hotel reputation performance scores in 2024. Our employee engagement survey scored 99.99%, and we achieved top results in the 2023 Brand Quality Audit.
I completed leadership training and provided 90 hours of training to my team, while nominating emerging leaders for further development. Additionally, I contributed to hotel projects and received recognition for services provided during COVID-19. As a sustainability champion and member of various committees, I continue to drive excellence in housekeeping and sustainability.