
As a passionate and dedicated hospitality professional, I have been privileged to lead the Housekeeping and Laundry operations at two flagship hotels Westin and Le Meridien City Centre Bahrain.
Upon assuming my role, I initiated one-on-one meetings with every associate to understand their challenges and aspirations. From- these meetings, I developed comprehensive plans to address the issues raised, clearly defined the responsibilities of our supervisors, and set clear expectations for excellence in every aspect of operations.
Our commitment to operational excellence and guest satisfaction is reflected in our achievements:
- Remarkable Cleanliness Standards
- Revenue Growth in Laundry Services
- Guest Satisfaction
- Celebration of Excellence
I have consistently demonstrated an unwavering commitment to excellence, innovation, and leadership in the housekeeping and laundry operations at two Flagship and Vibrant hotels, Westin and Le Meridien City Centre Bahrain. Overcoming significant challenges
Through clear communication and one-on-one engagement with associates, I have fostered a strong culture of collaboration and accountability, resulting in a team engagement score of over 90%. Under my leadership, our hotel achieved its highest-ever Brand Standard Audit score post-COVID.
I have driven significant innovation within our laundry services, which resulted in a 16% increase in revenue compared to last year.