I successfully led the handover and renovation of the hotel tower post-quarantine in February 2023, upgrading key elements like carpets and linens while minimizing disruption by closing only three floors at a time. I promoted cross-departmental training and transfers, enhancing operational flexibility and motivating staff. Under my leadership, Housekeeping and Laundry teams achieved satisfaction scores of 92% and 98%, respectively, reflecting the positive work environment I foster. I continually align my team with Bab Al Qasr Hotel’s vision through shared goals, training, and celebrating achievements.

I introduced innovative activities during Housekeeping Week 2023, such as stairway marathons and bed-making challenges, to improve efficiency and knowledge. I also emphasized sustainability and cost-awareness, leading to service improvements and cost reductions. As a result, guest satisfaction on Booking.com increased from 8.4 in 2023 to 8.6 in 2024.

My contributions earned recognition on the “Housekeepers Power List 2023” by Clean Middle East and several prestigious women’s power lists. I believe I deserve a place on the Housekeepers Power List due to my commitment to team empowerment, innovation, and operational excellence, making a transformative impact on my team and the broader housekeeping industry.