As Director of Housekeeping over the past year, I have led a series of significant improvements in the department. 

• Sustainability Leadership: Key achievements include a reduction in our environmental footprint through the successful implementation of a comprehensive green initiative. This involved the adoption of eco-friendly cleaning products, energy-efficient practices and completely elimination of single use plastic, and updating status in GAIA website.
• Green Globe Certification: Instrumental in achieving Green Globe certification for the hotel. 
• Leading Quality Assurance (LQA) Score: Attained a best-ever LQA score of 96.7% for housekeeping. 
• Ministry of Hajj Recognition: Awarded an Appreciation Certificate for exceptional service during the Hajj pilgrimage, demonstrating a commitment to excellence in high-pressure environments.
• Guest Satisfaction Score : To ensure guest satisfaction, I established a quality control system with regular inspections and feedback loops, which contributed to a significant increase in cleanliness ratings across all rooms. 
• Employee Development:  One of my major achievements has been the implementation of a comprehensive training program, which resulted in an increase in staff productivity. 
• Hotel Renovation: Managed housekeeping operations during a comprehensive 1500-room renovation, ensuring minimal disruption to guest experiences.