
Over the past year, I have focused on elevating the housekeeping standards at Raffles The Palm through innovation and a guest-centric approach. One of my most significant achievements has been the introduction of a luxury personalized guest experience program, where housekeeping services are tailored to the individual preferences of our guests.
Additionally, I led a comprehensive room quality audit across the hotel, implementing new cleaning protocols that resulted in a 20% reduction in guest complaints related to room cleanliness. Another key achievement has been enhancing staff training and development programs, focusing on upskilling employees in both technical cleaning skills and emotional intelligence.
With over 20 years of experience in the hospitality industry, my commitment to innovation, excellence, and sustainability in housekeeping has been unwavering. My ability to adapt to changing guest expectations, implement new technologies, and foster a culture of continuous improvement has consistently elevated the guest experience at Raffles The Palm.
What sets me apart is my passion for building strong, motivated teams. My strategic approach, combined with hands-on leadership, positions me as a strong candidate for the Housekeepers Power List 2024.