Trishna Hundal, Cluster Director of Housekeeping, IHG Festival City, UAE

 

Your major achievements in the past year 

 

Filed under
Housekeeping
 
October 11, 2024
 
Share this story
 
 
Subscribe to our newsletter
 

To receive the latest breaking news and stories in Dubai, the UAE and the GCC straight to your inbox.

 
Trishna Hundal, Cluster Director of Housekeeping, IHG Festival City, UAE
 

My leadership, innovation, and dedication to housekeeping excellence make me a strong candidate for the Housekeepers Power List UAE 2024. As an Executive Housekeeper, I’ve successfully led a diverse team, fostering a positive work environment and boosting morale, which resulted in enhanced performance and service quality. I’ve implemented innovative cleaning protocols and eco-friendly practices that align with global standards, improving operational efficiency while supporting sustainability goals. Actively seeking guest feedback, I make real-time adjustments to ensure consistently high service levels.

In 2023-2024, I improved guest satisfaction scores related to cleanliness by developing rigorous training programs for my team. I introduced cost-saving initiatives, optimizing resource allocation without compromising quality, and implemented a scheduling system to improve operational efficiency during peak times. My focus on team development included a comprehensive training program for new hires and recognition systems to motivate staff. These initiatives, combined with strong collaboration between housekeeping, front desk, and maintenance teams, contributed to an increase in overall hotel ratings. Being part of the Housekeepers Power List would further highlight my commitment to innovation, sustainability, and excellence in the industry.