Sushma Dahal, Executive HousekeeperExecutive Housekeeper, InterContinental Hotels Group, Qatar

 

Your major achievements in the past year

 

Filed under
Housekeeping
 
October 11, 2024
 
Share this story
 
 
Subscribe to our newsletter
 

To receive the latest breaking news and stories in Dubai, the UAE and the GCC straight to your inbox.

 
Sushma Dahal, Executive HousekeeperExecutive Housekeeper, InterContinental Hotels Group, Qatar
 

Over the past year, I have focused on delivering exceptional guest experiences through housekeeping excellence, which contributed to our hotel being ranked among the top 10 in the region for cleanliness. This achievement reflects our team's commitment to maintaining the highest standards of cleanliness and service consistency. I also placed a strong emphasis on employee engagement, fostering a positive and collaborative work environment. As a result, we achieved a remarkable 100% employee engagement score in both the Great Place to Work (GPTW) survey and the IHG colleagues survey. These accomplishments are a testament to the dedication and cohesion of the housekeeping team, which has directly translated into outstanding guest satisfaction."

Being recognized on the Power List would validate my efforts & commitment for creating a culture of excellence and engagement in housekeeping. By focusing on both guest satisfaction and team well-being, I have helped our hotel achieve a top ranking in cleanliness and a 100% employee engagement score, demonstrating a successful balance between operational efficiency and employee happiness. My leadership fosters a motivated and high-performing team that consistently delivers superior service, setting a benchmark for the industry.