Senthil Kumar, Executive Housekeeper - Soft opening, Warwick Hotels and Resorts, KSA Your major achievements in the last year

 

 

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Housekeeping
 
October 11, 2024
 
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Senthil Kumar, Executive Housekeeper - Soft opening, Warwick Hotels and Resorts, KSA Your major achievements in the last year
 

Developed and delivered training sessions on communication and customer service skills for housekeeping staff, resulting in improved guest interactions and positive reviews

Received award as “Housekeeper of the Year-2024” from Hotel and Hospitality awards based on exceptional performance, leadership, and contributions to the overall success of the housekeeping department.

Managed a team of 30 housekeeping staff members, effectively delegating tasks and fostering a positive work environment

Developed and executed a deep-cleaning program, resulting in a 25% reduction in maintenance and renovation expenses

Implemented a training program that improved staff performance and reduced guest complaints by 20%.

Achieved a cleanliness rating in Booking .com 9.3 out of 10 (2821 reviews) for guest rooms, resulting in improved customer reviews and increased hotel ratings.

Achieved a cleanliness rating in Google review 4.7 out of 5 (945 reviews) for guest rooms, resulting in improved customer reviews and increased hotel ratings

Mystery Audit Score 2023 – Housekeeping 100% and 2024 – Housekeeping 100%

E-Crystal Score for Housekeeping over all 76% 

Developed and implemented a sustainable housekeeping program, leading to 30% reduction in waste generation and improved environmental practices.

Improved departmental productivity by 15% through the use of innovative technology.