
Developed and delivered training sessions on communication and customer service skills for housekeeping staff, resulting in improved guest interactions and positive reviews
Received award as “Housekeeper of the Year-2024” from Hotel and Hospitality awards based on exceptional performance, leadership, and contributions to the overall success of the housekeeping department.
Managed a team of 30 housekeeping staff members, effectively delegating tasks and fostering a positive work environment
Developed and executed a deep-cleaning program, resulting in a 25% reduction in maintenance and renovation expenses
Implemented a training program that improved staff performance and reduced guest complaints by 20%.
Achieved a cleanliness rating in Booking .com 9.3 out of 10 (2821 reviews) for guest rooms, resulting in improved customer reviews and increased hotel ratings.
Achieved a cleanliness rating in Google review 4.7 out of 5 (945 reviews) for guest rooms, resulting in improved customer reviews and increased hotel ratings
Mystery Audit Score 2023 – Housekeeping 100% and 2024 – Housekeeping 100%
E-Crystal Score for Housekeeping over all 76%
Developed and implemented a sustainable housekeeping program, leading to 30% reduction in waste generation and improved environmental practices.
Improved departmental productivity by 15% through the use of innovative technology.