Rishabh Singh, Housekeeping Manager, Crowne Plaza Muscat OCEC, Oman

 

Your major achievements in the last year

 

Filed under
Housekeeping
 
October 11, 2024
 
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Rishabh Singh, Housekeeping Manager, Crowne Plaza Muscat OCEC, Oman
 

In the past year, I have led several impactful initiatives that have enhanced both service quality and operational efficiency in housekeeping. I spearheaded the reupholstery of lobby furniture, transforming the space into a more inviting and luxurious environment for guests. A key focus was on employee development, with tailored training programs that improved staff retention by 60% and enhanced service consistency. I also ensured 100% compliance during cleaning inspections by maintaining high standards. Introducing Tuffskin- first in town, a cutting-edge marble protection technology, not only preserved our valuable surfaces but also reduced maintenance costs, contributing to the hotel’s sustainability goals. These efforts boosted guest satisfaction, resulting in increased positive reviews.

I deserve a place in the Housekeepers Power List due to my dedication to excellence and innovation in housekeeping. My focus on sustainability, cost-efficiency, and staff development has led to measurable improvements in operations and guest experience. By fostering a culture of innovation and prioritizing team well-being, I have made a lasting impact on our hotel’s performance. Being recognized would validate my commitment and inspire others in the industry to strive for higher standards.