Ram Chena, Director of Housekeeping, Park Hyatt Abu Dhabi Hotel And Villas

 

Your major achievements in the past year 

 

Filed under
Housekeeping
 
October 11, 2024
 
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Ram Chena, Director of Housekeeping, Park Hyatt Abu Dhabi Hotel And Villas
 

My team achieved high performance across key parameters: Cleanliness at 98.5% (+0.5% vs target), Working Order at 91.4% (+1.4%), and Customer Service at 77.9% (+7.9%). All goals were met for both quarters, with 100% completion on all three parameters.

Our CES score improved to 88.8% (+1.8%). A 100% succession plan for high-potential employees resulted in 60 hours of training per employee. Four team members were promoted, 12 transferred to other departments, and six were placed in sister properties. The integration of a 12-point Forbes checklist helped achieve quarterly benchmarks, with recognition in two new categories: Forbes Champion (Cleanliness) and Culture Champion (Product Knowledge).

The rooms profitability reached 82.9% (+0.5% vs target), while the Laundry Department maintained profitability at 98.6%.

I won the "Asian Housekeeper Award - 2024" and was the runner-up for "Best Housekeeper UAE" at the Middle East Cleaning and Facilities Awards for the second consecutive year. Selected for the LFTP program to develop my career as a Hotel Manager.

I am dedicated to fostering a culture of excellence, staying current with trends and technology, and building a strong talent pipeline through open communication and leadership.