Mohamed Ibrahim Abdallah Ziada, Executive housekeeper, LA Suite Dubai Hotel, UAE

 

Your major achievements in the past year

 

Filed under
Housekeeping
 
October 11, 2024
 
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Mohamed Ibrahim Abdallah Ziada, Executive housekeeper, LA Suite Dubai Hotel, UAE
 

I played a key role in the successful rebranding of our hotel from Fraser Suites to Minor Hotels LA suite Dubai hotel, ensuring a seamless transition. And implementation for all brand standards I also led the renovation of our 265 rooms, selecting eco-friendly, water- and stain-proof materials that are durable and easy to clean, enhancing sustainability and operational efficiency.

Additionally, I implemented a comprehensive training program for my team, raising our cleanliness score to 98% and significantly improving guest satisfaction.

I introduced steam cleaning without chemicals, which preserves hotel fabrics and reduces chemical usage and trained my team to polish marble in-house, saving the hotel AED 60,000 annually by eliminating the need for external services.

As the hotel’s Sustainability Champion, I led initiatives to make our hotel plastic-free. 

I contributed significantly to hotel revenue, generating millions of dirhams through initiatives such as leasing the gift shop and gym spaces, bringing in swimming lessons, and establishing a shisha lounge in an unused area, which garnered appreciation from both hotel management and owners.

We also received an annual report from Dubai municipality for guest satisfaction and our cleaning score increased from 88% to 98% .