Mahmoud Durgham, Director of Housekeeping, Swissôtel Al Maqam Makkah, KSA

 

Your major achievements in the past year

 

Filed under
Housekeeping
 
October 11, 2024
 
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Mahmoud Durgham, Director of Housekeeping, Swissôtel Al Maqam Makkah, KSA
 

This year our outstanding performance for the room cleaning and servicing exceeded the goal and achieved 100% which is potential to deliver to the aim.

For the year 2023 we obtained the certificate for hygiene and cleanliness by E-Cristal platform. The certification proves the execution of the housekeeping role in operation and leads to growth and goodwill.

I have been a distinguished speaker at the Clean Middle East events - a podium of opportunity where I deliver and share the best of my experience. I played a crucial role in maintaining the cleanliness and orderliness of environments where people live, work, and stay. My team’s meticulous work ensures that the hotel is hygienic and safe, directly impacting the health and well-being of countless individuals.

We demonstrate exceptional organizational and time-management skills. We handle a variety of tasks, from laundry and deep cleaning to inventory management and special requests, often juggling multiple responsibilities simultaneously.

As a housekeeper we contribute significantly to the overall guest experience in hospitality settings. Our efforts to enhance comfort and satisfaction of our guests, fostering positive reviews and repeat business.