Ishaya Shany Burgah, Executive Housekeeper, Al Baleed Resort Salalah By Anantara, Oman

 

Your major achievements in the past year 

 

Filed under
Housekeeping
 
October 11, 2024
 
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Ishaya Shany Burgah, Executive Housekeeper, Al Baleed Resort Salalah By Anantara, Oman
 

Streamline the inventory management system, reducing supply cost by 10% while maintaining optimal stock levels.

150 Room-stained carpets with permanent stains were all shampooed, using a newly acquired shampoo machine and returned to rooms perfectly clean.

Discarded towels are recycled, using part as public area face towels and dusters which saves cost. Discarded bed sheets cut and stitched as vacuum bags due to challenges of having it available in the local market.

Increase guests’ satisfaction cost by 15% within 12 months through proactive guests’ interaction and prompt resolution of issues.

Achieved cleanliness rating of 93% for guest rooms, resulting in improved customer reviews and hotel rating.

Successfully achieved and maintained compliance with all health and safety regulations, ensuring a clean and safe environment for guests and staff.

Manage team of 26 house-keeping staff members, effectively delegating task and fostering a positive work environment.

Reduced the turnover rate by 15% through employee recognition programs and targeted retention strategies.

Developed and implemented a sustainable housekeeping program, leading to 25% reduction in waste generation and improved environmental practices.