Your major achievements in the past year

• Created a new lost & found store for the proper management & storage of lost & found articles.
• Redesigned housekeeping & linen room area as per standard.
• Controlled guest supplies with proper guidance without disturbing guest satisfaction.
• Decrease in consumption of amenities by almost 25%.
• Procured Taski pro-carpet 30 & started cleaning of carpets on a regular basis, also started to maintain all upholsteries regularly using upholstery nozzles.
• Procured Taski 755b scrubber machine to maintain all Marble flooring.
• Procured Dishwashers Machine & installed them in 5 floor pantries, to wash tumblers & mugs on floors.
• Enhance the rooms cleanliness quality of the Cristal Audit to be N# 1 ranking in Madina.
• Hotel ranking percentage on TripAdvisor has been improved, due to proper follow- ups on a regular basis.
• Assisted the team in improving overall Guest satisfaction ratio.
• Enhanced Guest rating for the staff professionalism & staff friendliness by giving regular training sessions to the team members.
• Meet residents guests regularly to focus directly on their feedback.