In the first episode of CME Exclusive, Mohamad Abou Laban, Managing Director of OCS Facilities Management, shares his perspective on how technology is actually reshaping the industry. Drawing from OCS’s experience deploying AI-enabled cleaning robots, he discusses how automation is assisting frontline teams, creating opportunities for upskilling, and changing the way facilities operate.

The conversation also explores workforce concerns around job security, the challenges of adopting new technologies, and why the future of facilities management is likely to be built on collaboration between humans and machines rather than replacement.

Watch the full interview to understand what AI really means for the cleaning workforce and the future of facilities management.