“Housekeeping is about much more than cleaning; it is about creating environments where guests feel at home. Take pride in your work and aim to exceed expectations.”

“Housekeeping is no longer just about cleaning; it is about innovation, technology, sustainability, and guest personalization, which keeps me motivated to learn and grow.”

Raheel Kazmi’s 17-year journey in the hospitality industry is a testament to his unwavering dedication to excellence and innovation in housekeeping. Starting in 2006, Raheel has worked with globally renowned hotel brands, mastering both pre-opening and post-opening operations and honing his expertise in rooms division, operations, and renovations. Currently serving as the Executive Housekeeper at Makarem Ajyad Makkah Hotel, under Taiba Investments, Raheel is a leader known for his proactive approach and commitment to sustainability.

In this exclusive interview, Raheel shares his passion for creating exceptional guest experiences, his strategies for overcoming operational challenges, and his insights on implementing sustainable practices. He delves into the importance of quality control, team training, and technology in ensuring seamless housekeeping operations while emphasizing the role of leadership in nurturing talent.

Raheel’s dedication to delivering excellence shines through as he discusses his best housekeeping practices, the evolving landscape of the hospitality industry, and his advice for aspiring professionals. This conversation offers an inspiring glimpse into the dynamic world of housekeeping and the role it plays in enhancing guest satisfaction and operational success in the ever-evolving hospitality sector.

How did you begin your career and how have you grown since then?

I began my hospitality career in 2006, driven by a passion for providing exceptional guest experiences. My first role was as a housekeeping team member, which laid the foundation for my career. Over time, I worked with some of the most renowned multinational hotel chains, including Accor, Sheraton, IHG, and Millennium, which gave me exposure to different hospitality standards and operational practices.

I have been fortunate to contribute to both pre-opening and post-opening projects. Pre-opening operations have been particularly significant in my career, as they allowed me to establish and standardize procedures, recruit and train staff, and ensure seamless handovers. Post-opening operations provided me with opportunities to refine systems and handle day-to-day challenges effectively.

Currently, I am honored to be part of Taiba Investments in Makkah. My roles have extended beyond housekeeping to encompass the rooms division and handling operations, as well as renovation projects. Each experience has helped me grow professionally, teaching me the value of adaptability, teamwork, and leadership.

What is the best part about your job?

The most fulfilling part of my job is creating exceptional guest experiences. The joy of seeing satisfied guests who appreciate the comfort, cleanliness, and attention to detail in their surroundings makes all the effort worthwhile.

Housekeeping is often behind the scenes, but its impact is profound. A well-kept room or a sparkling lobby contributes to a guest’s overall perception of the property. Knowing that my team and I play a vital role in making someone’s stay memorable gives me immense satisfaction.

Furthermore, I enjoy the leadership aspect of my role—mentoring team members, watching them grow, and building a collaborative work environment where everyone feels valued and motivated to perform their best.

What is the most challenging part of your job?

One of the biggest challenges in housekeeping is managing high standards consistently, particularly during peak seasons or unexpected situations such as last-minute guest requests or large group arrivals. Maintaining operational efficiency while meeting these dynamic needs requires careful planning and quick decision-making.

Another challenge is staying updated with the latest technologies and trends in housekeeping and implementing them effectively. For example, adapting to eco-friendly products and sustainable practices while ensuring cost-effectiveness requires a balance of innovation and practicality.

Moreover, staff retention and training can also be challenging in a fast-paced industry like hospitality. Building a team that is committed to excellence and equipped with the right skills is an ongoing process.

What drives your career?

What drives my career is a relentless passion for excellence and a commitment to continuous improvement. I am motivated by the opportunity to inspire and lead my team toward achieving shared goals, while also ensuring that guests leave with positive experiences and lasting impressions.

Another key driver is my curiosity and desire to stay ahead in the industry. Housekeeping is no longer just about cleaning; it is about innovation, technology, sustainability, and guest personalization. These evolving dynamics keep me motivated to learn and grow.

Lastly, the sense of accomplishment that comes with overcoming challenges and implementing successful projects—whether it’s a smooth pre-opening, a renovation, or achieving guest satisfaction—fuels my determination to keep pushing boundaries.

The Best Housekeeping Practice You Implement

One of the best practices I have implemented is the establishment of a proactive quality control system. This includes:

• Conducting routine inspections to ensure all areas meet the highest standards of cleanliness and maintenance.
• Empowering team leaders to take ownership of their assigned zones and regularly monitor their performance.
• Utilizing technology such as apps and software to streamline housekeeping operations and provide real-time updates on task completion.

Additionally, I focus on preventive maintenance to minimize operational disruptions. For instance, regularly scheduled deep cleaning programs ensure that spaces remain pristine and equipment functions efficiently. This not only enhances guest satisfaction but also reduces long-term costs.

The most sustainable cleaning practices you follow.

Sustainability is a core focus in my housekeeping operations. Some of the sustainable practices we follow include:

• Using environmentally friendly and biodegradable cleaning products to minimize the environmental footprint.
• Implementing water-saving techniques, such as using low-flow cleaning equipment and encouraging staff to adopt water-conscious practices.
• Recycling waste, including separating plastics, paper, and other materials, to reduce landfill contributions.
• Partnering with suppliers who share our sustainability goals by providing eco-friendly products and solutions.

We also encourage guests to participate in sustainability efforts, such as reusing towels and linens during their stay. These practices not only reduce environmental impact but also align with the growing demand for sustainable hospitality.

Why do you think training in housekeeping is important?

Training is essential in housekeeping because it sets the foundation for maintaining consistent standards and ensuring guest satisfaction. It helps employees understand their roles, use tools and equipment safely and efficiently, and stay updated with industry best practices.

In addition to technical skills, training also emphasizes soft skills such as communication, teamwork, and problem-solving, which are critical in dealing with guests and colleagues effectively.

Regular training sessions also build a sense of confidence and professionalism among team members, empowering them to take ownership of their tasks and deliver excellence. In my experience, a well-trained housekeeping team is the backbone of a successful hotel operation.

Your advice to youngsters who are starting their journey in housekeeping

My advice to young professionals is to embrace the opportunities that housekeeping offers. It is a field that requires dedication, attention to detail, and a willingness to learn, but it also provides immense rewards in terms of personal and professional growth.

Stay curious and committed, and don’t shy away from challenges—they are valuable learning experiences. Build strong relationships with your colleagues and seek guidance from mentors who can help you navigate your career path.

Remember, housekeeping is about much more than cleaning; it is about creating environments where guests feel at home. Take pride in your work and aim to exceed expectations, as this will set you apart and pave the way for your success.