Through optimized resource management, I implemented strict controls on guest supplies, successfully reducing amenity consumption by nearly 25% without compromising guest satisfaction. Enhancements such as upgrading room collateral with leather products and elevating floral arrangements in rooms and public areas further enriched the guest experience.

Operational efficiency was a key focus. I created a new lost-and-found store, redesigned housekeeping and linen rooms for better organization, and established improved cleaning schedules spanning daily, weekly, and monthly tasks. In addition, I introduced advanced equipment—including the Taski pro-carpet 30 for carpets and upholstery, and the Taski 755b scrubber for marble flooring—raising the bar for maintenance. Installing dishwashers in five-floor pantries improved both hygiene and staff efficiency.

On the leadership front, I participated in the Standard Enhancement Boot Camp organized by The Oberoi Group in New Delhi and Jaipur, which provided valuable insights from global industry experts.

These initiatives contributed to our recognition as a “Madina Leading Hotel” and improved TripAdvisor rankings through diligent follow-ups and service enhancements.

The most prestigious highlight was receiving the 2024/25 National Award from Intertek Cristal, recognizing The Oberoi Madina for achieving the highest score in the country for the RoomCheck Module between March 2024 and March 2025.

• Restructured the department’s manning to align with business needs, reducing inefficiencies while ensuring consistent service quality.
• Streamlined the housekeeping budget to drive better room profitability, ensuring cost-effective resource allocation without compromising on standards.
• Led the replacement and upgrade of damaged bedding items, improving both visual presentation and guest comfort across all rooms.
• Updated the outdated SOPs, implementing refreshed, efficient, and practical procedures aligned with current hygiene and service expectations.
• These SOPs are tailored to a luxury guest experience and reinforce consistency in room quality and public area maintenance
• Serving as the hotel’s ESG (Environmental, Social, and Governance) Champion, I lead sustainability initiatives that align with global environmental benchmarks and responsible hospitality.
• As Green Key Champion, I ensure that the property upholds the rigorous standards required for Green Key certification — including waste reduction, energy efficiency, sustainable procurement, and guest engagement in eco-conscious practices.
• Working closely with multiple departments to integrate sustainable housekeeping practices that reduce environmental impact while maintaining luxury service standards.
• Developed and implemented a comprehensive internal training program, promoting excellence, attention to detail, and pride in service.

had a footfall of over 8000 a day and were a grand success. I was also privileged to be a part of the International Housekeepers summit in Aug 2024 representing Kuwait .

The year 2024 saw us face a lot of challenges too -the most noteworthy being able to deliver high-quality guest experiences while maintaining profitability were — labor availability, regulatory requirements, guest expectations, discretionary spending of Guests. 

Some solutions that I found effective were investing in comprehensive training and development programs which IHG has on its Cornell website and spending more time on training and offering higher wages or other benefits to attract and retain workers . We further enhanced and modified our recruitment and retention strategies- cultivating a culture of inclusion and purpose to invest in the people, processes and technologies that enable them to better connect with and understand their current and future customers.

With over a decade of progressive experience in renowned hospitality brands including DoubleTree by Hilton, Centara Hotels & Resorts, and Hilton, I have demonstrated expertise in team leadership, operational management, and quality assurance. My career journey reflects a deep understanding of hotel processes, strategic thinking, and a commitment to delivering outstanding guest experiences.

I hold a Bachelor’s degree in Hotel/Motel Administration from Srinivas College of Hotel Management and have earned multiple certifications in communication, team collaboration, and leadership. Known for my thoroughness, creativity, and integrity, I continue to drive excellence in housekeeping operations within luxury hospitality environments.

Trending 2025 honors me for my dedication to operational excellence, guest satisfaction, and my leadership in advancing housekeeping standards in the competitive hospitality sector.

luxury hospitality while pioneering the role of AI in operational excellence. My vision is to connect the entire rooms division through AI-powered platforms, streamlining data collection, profile synchronization, KPI management, and revenue optimization.

Beyond academia and technology, I am a passionate advocate for eco-luxury hospitality. I actively explore global destinations to study sustainable hospitality models, believing that eco-conscious practices are not simply a trend but the standard for the future.

I’m also establishing AssiGee Talk, a digital platform on TikTok aimed at creating conversations with industry pioneers, where leaders share insights, innovations, and strategies to shape the next era of hospitality. Alongside this, I dedicate daily time to consulting and mentoring, nurturing future talent, and guiding professionals to thrive in an evolving landscape.

From luxury hotels to sustainability initiatives, and from digital innovation to leadership mentoring, I’m continuing to influence the industry with a forward-looking approach, positioning myself as a thought leader committed to excellence, transformation, and the future of hospitality.

Achieved a 98% score in internal quality audits and maintained full compliance with hotel brand standards and hygiene regulations.

Sustainability Initiatives

Launched eco-friendly housekeeping practices (e.g., linen reuse program, all guest amenities in eco- friendly & sustainability materials) 

High-Occupancy Management

Successfully managed housekeeping operations during peak occupancy periods, ensuring all rooms were ready on time with zero guest complaints.

Enhanced Guest Satisfaction in Room Experience

Improved room cleanliness and presentation scores by 14% on guest satisfaction surveys, consistently maintaining standards across all three properties. 

Over the past year, I have not only maintained the highest standards of cleanliness and guest satisfaction but also implemented sustainable practices, optimized team performance, and elevated the overall guest experience in alignment with Millennium brand standards.

I lead by example, fostering a culture of pride, attention to detail, and accountability among my team. Through targeted training programs and personalized service initiatives, I have enhanced both operational efficiency and guest perception. My ability to adapt quickly during high-pressure periods such as peak seasons and VIP stays has ensured seamless service delivery and strong performance in brand audits and guest feedback.

• Introduced green cleaning products and sustainable linen reuse programs, reducing chemical usage by 30%.
• Decreased water and energy usage in laundry operations by 20% through optimized scheduling and equipment upgrades.
• Conducted quarterly training sessions on hygiene standards, customer service, and equipment handling.
• Reduced staff turnover by 25% through improved onboarding and recognition programs. 
• Implemented a digital housekeeping management system for real-time task tracking and room status updates.
• Reduced response time for room requests by 40% through improved communication tools.
• Streamlined supply management processes, resulting in a 12% reduction in housekeeping supply expenses.
• Partnered with vendors for bulk purchasing, leading to better pricing and inventory control.
• Achieved full compliance with updated health and sanitation protocols (post-COVID standards).
• Led a successful deep-cleaning initiative for all guest rooms and public areas during off-peak season.

Key reasons include:

Operational Excellence:

I’ve led a team that consistently exceeds performance targets,inspection pass rates above 95% and top-tier guest feedback for cleanliness and attention to detail.

Innovation & Sustainability:

I introduced eco-friendly cleaning protocols and waste-reduction strategies, cutting our environmental footprint and aligning housekeeping with modern sustainability goals.

Team Leadership:

Through training and mentorship, I’ve built a motivated, skilled housekeeping team with significantly reduced turnover and improved morale.

Crisis Management:

I ensured my department remained resilient and adaptable during peak seasons and unexpected challenges, including last-minute high-profile events and staffing shortages.

Passion for the Profession:

I treat housekeeping not just as a job but as a key pillar of hospitality. My pride in the work, attention to every detail, and commitment to excellence set a high standard for others.

Fraser Hospitality has experienced significant growth and success in the Middle East, with notable achievements including the branding of Fraser Suites Doha, Bahrain, Riyadh, and Muscat. My expertise in housekeeping has positioned the hotel as a benchmark for excellence in the region, resulting in high revenue, guest satisfaction, and brand recognition.

My accomplishments in 2025 are a testament to my dedication and expertise. I have set the highest level of housekeeping standards across the region, ensuring that every guest experience is nothing short of exceptional. My leadership has not only elevated the brand's reputation but also driven business results, making me a valuable asset to Fraser Hospitality.

Through my work, I have demonstrated his ability to drive business growth, enhance guest satisfaction, and maintain the highest standards of quality and service. My contributions to Fraser Hospitality's success in the Middle East are undeniable, and my leadership continues to inspire my team to deliver exceptional results.

disinfectants in high-touch areas, striking the balance between guest safety, sustainability, and modern hygiene standards. I am proud to have certified five of my team members in advanced hospitality housekeeping standards, empowering them with the skills and confidence to deliver exceptional service. Alongside this, I implemented a new cleaning checklist system, which reduced room turnover time by 20% while ensuring consistency and compliance with best practices. These steps helped us achieve significant supply savings of 18% through bulk purchasing and waste tracking, reinforcing our culture of resource efficiency.

Beyond operations, I pioneered guest-centric initiatives such as express cleaning and personalized amenities, which directly improved guest satisfaction. This effort translated into a remarkable rise in cleanliness ratings from 4.2 to 4.8 out of 5 across review platforms.

What makes me most proud is that many of these innovations—like chemical-free cleaning systems and smart inventory controls—have now been adopted by other departments. I have also shared my learnings by training staff across other hotels and departments, ensuring our approach to hygiene and efficiency has a lasting, positive impact.

From there, my path kept growing. I had the chance to work with world-class hotels such as Conrad, Emirates Palace managed by Kempinski, and Rotana. Each step gave me new lessons, not only in operations but also in teamwork and leadership. Taking on the role of Housekeeping Manager at Shikha’s Villa under the Kanoo Group was a turning point – it was here I began to see myself not just as part of a team, but as someone who could lead and inspire others.

The journey continued with Bahi Ajman Palace and Coral Beach Hotels under HMH, and later, exciting opportunities like Expo 2020 and Dubai Parks with the Real Madrid Theme Park. These experiences allowed me to explore new sides of hospitality, blending service with entertainment and innovation.

For the last two years, I have been with The President Hotel, managed by the Peninsula Group, and this chapter has been especially meaningful. Here, I have focused on sustainability, working closely with Emirates Environmental Group. Together, we reached the 10th spot in Dubai for our green initiatives, and we continue to support tree planting projects, charity efforts, and community welfare.

Looking back, my journey has been full of challenges, growth, and proud achievements. Looking ahead, I know there is still so much more to explore, learn, and contribute to this incredible industry.

Through strategic planning and effective manpower management, I have optimized staffing levels and streamlined workflows. These improvements have significantly increased efficiency and productivity within the housekeeping department.

Improved Quality:

By setting and maintaining high standards of cleanliness and maintenance, I ensure that guest rooms and public areas consistently meet the highest expectations. I’ve implemented rigorous quality control measures and regularly provide training and feedback to staff, which has led to improved service quality and higher guest satisfaction scores.

Guest Satisfaction:

Focusing relentlessly on guest satisfaction, I strive to elevate the guest experience by ensuring rooms are impeccably clean, well-stocked with amenities, and properly maintained. I listen to guest feedback, address concerns promptly, and aim to exceed expectations wherever possible.

Cost Savings:

Through careful budgeting, inventory management, and resource allocation, I have identified cost-saving opportunities within the department. By optimizing procurement practices, minimizing waste, and maximizing staff productivity, I’ve helped reduce expenses while maintaining our commitment to service excellence.

• Upgraded rooms with new curtains, rugs, and full repainting. I have consistently delivered excellence in housekeeping by raising our cleanliness score to 98% and boosting guest ratings on platforms like TripAdvisor and Booking.com. I led sustainable initiatives, planting over 1,500 plants and introducing eco-friendly products and self-watering pots across the hotel. I also played a key role in major projects, including hotel renovations and the successful opening of a new swimming pool. Beyond operations, I’ve mentored and promoted over five team members, helping them grow in their careers. My work reflects passion, leadership, and a deep commitment to quality and innovation.

Green Globe Certification: Instrumental in achieving Green Globe certification for the hotel. 

Leading Quality Assurance (LQA) Score: Attained a best-ever LQA score of 96.7% for housekeeping. 

Ministry of Hajj Recognition: Awarded an Appreciation Certificate for exceptional service during the Hajj pilgrimage, demonstrating a commitment to excellence in high-pressure environments.

Guest Satisfaction Score : To ensure guest satisfaction, I established a quality control system with regular inspections and feedback loops, which contributed to a significant increase in cleanliness ratings across all rooms. 

Employee Development:  One of my major achievements has been the implementation of a comprehensive training program, which resulted in an increase in staff productivity. 

Hotel Renovation: Managed housekeeping operations during a comprehensive 1500-room renovation, ensuring minimal disruption to guest experiences.

for public area use and dusters, and converting bed sheets into vacuum bags—resulting in significant cost savings and addressing local supply challenges. Through proactive guest engagement and prompt issue resolution, I boosted guest satisfaction scores by 15% within 12 months and achieved a 93% cleanliness rating for guest rooms, which improved customer reviews and hotel rankings. I also ensured full compliance with all health and safety regulations, providing a consistently clean and safe environment for guests and staff. Leading a housekeeping team of 26 employees, I focused on effective task delegation and fostering a positive workplace culture, which contributed to reducing staff turnover by 15% through targeted recognition and retention programs. Additionally, I developed and implemented a sustainable housekeeping program that reduced waste generation by 25% while promoting eco-friendly practices across operations.

from Dr. Linen & Rent a Towel and received a Certification of Engagement & Appreciation for introducing sustainable linen products made from Carbon Zero fibers. Additionally, I was nominated for the Rising Star Award at the Middle East Waste & Recycling Awards 2024.

Sustainability is at the heart of my work. I actively participated in Earth Hour 2024 and the Clean UAE Campaign in Bur Ruwayyah. I spearheaded can collection drives (collecting 39 kg in Feb 2024, 88 kg in Nov 2024, and 58 kg in Feb 2025) and a plastic bottle collection drive in July 2025 that gathered 180 kg. I continue to champion eco-friendly housekeeping practices through Carbon Zero cleaning products.

To enhance efficiency, I implemented digital housekeeping management systems, optimized operations with outsourced business models, and began exploring AI and robotics applications for housekeeping, always with an eye on safety and productivity.

My team and I consistently delivered high guest satisfaction scores for housekeeping services, particularly in long-stay rooms. We maintained 100% compliance with WHO and local authority hygiene standards and upheld a spotless audit record across both J5 hotels.

I successfully introduced smart cleaning solutions powered by IoT sensors, allowing real-time monitoring of cleanliness standards and optimizing resource allocation. A new job plan was implemented for each cleaner, ensuring better task distribution and accountability. Additionally, by digitizing toilet checklists through CAFM systems, I streamlined reporting processes, eliminated manual errors, and improved service quality across all properties.

My leadership has consistently delivered measurable results in three key areas: occupant satisfaction, efficiency, and cost savings. Occupant satisfaction has been enhanced through improved cleaning, landscaping, and security protocols that directly elevated user experience. Efficiency was increased by streamlining soft service delivery through technology and robust training programs. Cost savings were achieved by negotiating contracts strategically and implementing waste-reduction practices, saving both time and resources.

Some notable initiatives include the development of new cleaning schedules that reduced costs while improving hygiene, upgraded security measures that enhanced safety without additional expense, and the launch of feedback systems enabling occupants to rate services and provide suggestions.

Through these efforts, I have ensured that FM services go beyond maintenance to deliver value, safety, and lasting positive impact.

Energy & Cost Efficiency Initiatives

I also launched a linen and towel reuse program, significantly reducing laundry loads and contributing to sustainability goals, while saving costs along with expanding the Life of the Linen 

As the Executive Housekeeper at Centro Salama, I have consistently demonstrated a high level of leadership, innovation, and dedication to excellence in hospitality. Over the past 3 years, I have successfully led the housekeeping department to meet and exceed cleanliness standards, enhance guest satisfaction, and contribute meaningfully to the hotel’s overall performance.

Being included in the Housekeepers Power List would be not only a personal honor but also a reflection of the hard work and passion of my entire team. I am proud to represent Centro Salama and contribute to its continued success.

Operational Efficiency:

Reduced average room turnover time,through optimized workflow and scheduling.

Introduced a digital inventory management system that decreased supply waste

Staff Development and Training:

Conducted training sessions on advanced cleaning techniques and customer service, improving staff competency and guest satisfaction.

Developed a mentorship program that improved new staff integration and retention rates.

Sustainability Initiatives:

Implemented eco-friendly cleaning products and practices, resulting reduction in environmental impact.

Launched a recycling program for hotel amenities, diverting tons of waste from landfills.

Guest Satisfaction and Feedback:

Achieved a guest satisfaction rating for cleanliness on major review platforms.

Addressed and resolved  number of guest complaints related to housekeeping, leading to improved guest feedback scores.

Innovation and Technology Integration:Introduced a mobile app for housekeeping staff to streamline communication and task management, leading to improvement in response times.

Upgraded to energy-efficient cleaning equipment, reducing energy consumption 

Health and Safety Improvements:

Enhanced health and safety protocols, contributing to decrease in workplace accidents and injuries.

Instituted regular safety audits and increased staff awareness of best practices.

Cost Management and Budget Adherence:

Achieved cost savings by renegotiating vendor contracts and optimizing supply usage.

Stayed within budget while maintaining high standards of cleanliness and guest satisfaction.

I also conducted regular training workshops focused on service excellence and new cleaning technologies, resulting in a 30% reduction in guest complaints related to room cleanliness.

Moreover, I introduced eco-friendly cleaning products and linen reuse programs, reducing chemical usage by 40% and water consumption in laundry operations by 25%.

Received the hotel’s first Green Key Eco-Rating certification.

To optimise costs, I streamlined supply chain and inventory management, resulting in annual cost savings of over $100,000 without compromising quality.
I negotiated new vendor contracts, achieving better pricing on essential supplies and improved service support.

I also led the rollout of a digital housekeeping management system (e.g., mobile app for room assignments and maintenance reporting), reducing response time to guest requests by 35%.

I improved staff retention rate to 92%, the highest in five years, through the introduction of recognition programs and cross-training opportunities and promoted 6 team members internally, supporting career growth and succession planning.

I also oversaw a comprehensive deep-clean and soft refurbishment of 300 guest rooms and public areas during a major renovation phase, completed ahead of schedule and under budget.

I also saved SAR 160,000 through Rotana Earth program saving linen washing cost (sustainability)

One of the reasons I deserve the nomination is because of the challenging work that I have put in the last 42 years in the hospitality industry. I am an enthusiastic person at heart and whatever I do I do to the best of my capability. I do not leave any stone unturned when I want to achieve something.

I have shown passion, sacrifice and discipline shown throughout my lifespan as a housekeeper and a colleague. My colleagues always referred to me as the smart guy who demonstrated lots of respect towards the company, did the assignment on time and would show affection for every project.

I deserve this nomination because I believe I 've worked hard for everything I have achieved so far; I am confident that I am even going to have greater achievements by winning this nomination. I have been gaining impressive results from my experience. I realized that everyone can once they have the motivation to.

and now Anantara Mina Al Arab Ras Al Khaimah, I have consistently redefined housekeeping as a driver of guest satisfaction, sustainability, and revenue generation. In 2024–2025, I led the full renovation of 265 rooms at LA Suite Dubai, using eco-friendly materials and eliminating single-use plastics, transforming the hotel into a plastic-free property. I spearheaded a Zero Plastic Program, introducing refillable glass bottles, sustainable amenities, eco-certified chemicals, and steam-based cleaning, saving over 600,000 plastic bottles annually through an in-house refilling plant. Waste reduction was also prioritized with compactors, segregation systems, and recycling initiatives.

Operationally, I introduced a deep-cleaning program that improved room conditions while optimizing labor, achieving a 98% cleanliness score and earning official recognition from Dubai Municipality. Beyond operations, I proved that housekeeping contributes directly to the bottom line—generating over AED 1.5 million through creative partnerships, repeat business, and service initiatives.

Community impact remains equally important. I support causes such as Red Crescent, Beit Al Khair, and SOAP for HOPE, ensuring discarded linen and soaps benefit those in need. For me, housekeeping is not just about cleanliness—it is about culture, sustainability, and creating meaningful value for both guests and communities.

, process refinement, and a culture of accountability within the department. As part of our commitment to sustainability, we shifted all cleaning operations to eco-friendly chemicals. This strategic move not only reduced our environmental footprint but also reinforced our responsibility towards guest health, staff wellbeing, and global green practices. By embracing sustainable housekeeping solutions, we ensured that operational excellence goes hand in hand with environmental stewardship.

With more than 16 years of dedicated experience in the hospitality industry, my career has been rooted in housekeeping. I began my journey in 2009 as a Room Attendant, working diligently on the frontline and gaining firsthand knowledge of the standards and challenges of the profession. Over the years, I have worked across multiple international hotel brands, which enriched my skills and broadened my perspective. Today, as an Executive Housekeeper, I bring together this diverse experience to lead, mentor, and inspire my team.

Having grown from the ground up, I understand the value of hard work, continuous learning, and perseverance—qualities that continue to guide my leadership and commitment to excellence in housekeeping.

The extensive size of the hotel requires the oversight of a large team of housekeeping personnel, which includes room attendants, supervisors, laundry staff, and cleaning crews. 

The manager is responsible for ensuring that all 1624 rooms and public areas are cleaned and maintained to the highest standards on a daily basis. Given the substantial number of guests, many of whom come to Makkah for pilgrimage, the manager must enforce strict cleaning protocols, particularly during peak periods such as Hajj and  Ramadan, when the hotel operates at full capacity. 

In addition to cleanliness, I am also tasked with coordinating with other hotel departments to facilitate smooth operations. This involves working closely with front desk personnel to manage room availability, maintenance teams for prompt repairs, and the food and beverage department for event or banquet setups. 

Effective communication and coordination are vital in a property of this magnitude to ensure seamless guest experiences. Cultural and religious sensitivity is an essential component of the role in Makkah. As Housekeeping Manager, I must guarantee that the team honors the sanctity of the city and the requirements of pilgrims. This entails adhering to specific cleanliness standards, appropriately managing gender segregated areas, and ensuring that prayer spaces and religious facilities within the hotel are kept in pristine condition. 

I also developed and rolled out new Standard Operating Procedures aligned with luxury hotel brand standards, resulting in more consistent service delivery.

Led Sustainability Initiatives

I reduced chemical and linen wastage by 25% through green cleaning practices, guest linen reuse programs, and effective inventory control.

Launched In-House Laundry Operations

I set up and operationalized a full-scale in-house laundry, improving turnaround time by 40% and reducing outsourcing costs.

Training & Development

I conducted over 20 training sessions for housekeeping staff, including grooming, room presentation, and guest interaction – leading to higher team efficiency and morale.

Crisis Management

I maintained cleanliness and hygiene standards during high-occupancy events and emergency maintenance shutdowns with zero guest complaints.

Recognition & Awards

In addition to this, I received internal recognition for “Best Housekeeping Department of the Quarter” and played a key role in hotel audit compliance with a 95%+ score.

Manpower Optimization

I also restructured team scheduling and introduced productivity trackers, reducing overtime hours by 30% without compromising quality. 

I believe I deserve to be part of the Housekeepers Power List because I bring passion, innovation, and operational excellence to the heart of hospitality. Over the past year, I’ve consistently delivered high-impact results—from improving guest satisfaction scores and streamlining operations, to launching sustainability programs and training future leaders.

Hospitality Excellence Awards - Housekeeping Champion 2024 by Hospitality Group (Finalist)

Housekeepers Power List 2024 & 2023 by Clean Middle East

Top 30 Most Popular Housekeeping Leader 2023 by Hospitality Group

Hospitality Excellence Awards - CSR Champion 2022 by Hospitality Group (Gold)

I believe I deserve to be on the Housekeepers Power List because I have consistently demonstrated dedication, innovation, and leadership in my role as a Cluster Executive Housekeeper. I ensure that the highest standards of cleanliness, hygiene, and guest satisfaction are maintained every day, while also motivating and developing my team to deliver exceptional results.

Delivering operational excellence is not just a goal – it’s a standard that he upholds every day. In 2024, Nadeem raised the bar in hospitality hygiene & cleanliness with an outstanding rating of 98% with 2,474 reviews in TrustYou for Bahi Ajman Palace Hotel.  While in Coral Beach Resort Sharjah at 99% rating with 1,094 reviews. 

She established SOPs, configured Opera systems, and introduced eco-friendly laundry and supply practices, reducing costs and environmental impact. My  mentorship of a diverse team of 40 associates fostered accountability, growth, and loyalty. Previously, I elevated Renaissance Ahmedabad to the No.1 TripAdvisor ranking with 98% brand audit scores and 100% employee satisfaction, and contributed to Sheraton Grand Doha’s top city ranking, managing stays for dignitaries and celebrities including HH Emir of Qatar, HE Narendra Modi, and Lionel Messi.

Recognized among Hospitality’s Best 30 Most Popular Housekeeping Leaders in the Middle East (2023), I exemplify innovative housekeeping leadership. My journey highlights the vital role of women in hospitality, a workforce often underappreciated despite their dedication, precision, and resilience.

Throughout my career, I have championed women’s empowerment by promoting fair wages, professional training, and safe working conditions. At Shaza, the women-led housekeeping team continues to achieve exceptional standards, reflecting her vision of excellence. My leadership not only uplifts individual careers but also strengthens the industry, setting new benchmarks in sustainable and people-focused hospitality.

with a focus on sustainability, ensuring that luxury does not come at the expense of the environment. I have successfully implemented eco-friendly practices within housekeeping operations, significantly reducing waste and energy consumption while maintaining the highest standards of service.

My  leadership style emphasizes talent retention, recognizing that a motivated and skilled workforce is essential for delivering exceptional guest experiences. I have developed training programs that not only enhance the skills of my team members but also foster a culture of loyalty and commitment, resulting in high employee satisfaction and retention rates.

With my extensive international experience, I possess a keen understanding of diverse markets and cultural nuances, allowing me to tailor services that resonate with a global clientele. Being recipient of more than 13 international awards I continue to excel at my field and inspire the next generation. My passion for hospitality, coupled with my expertise in sustainability and guest service enhancement, positions me as a forward-thinking leader in the industry. As I continue to drive innovation and excellence, I remain dedicated to shaping the future of luxury hospitality, ensuring that it is both memorable and responsible.

Leading a dynamic team of 85 colleagues from 14 nationalities, I have cultivated a high-performing culture marked by continuous improvement and inclusion. Under my leadership:

Cleanliness and guest satisfaction scores soared — Social Listening metrics consistently lead the region, while the hotel achieved 90.20% in Hotel Cleanliness & Condition.

Budget adherence was balanced with innovation, delivering room profitability growth, impactful uniform redesign, and robust succession planning.

Service was enhanced through Executive Floor experience revamp, turndown optimization, and a seamless minibar integration into housekeeping.

My servant leadership style fosters accountability, resulting in 09 departmental promotions and 05 interdepartmental transfers in 2025 alone.

Driving Sustainability & Industry Innovation

I championed several impactful initiatives:

Green Key Recertification 2025 & self-certified in Green Key Basics by the Foundation for Environmental Education.

Spearheaded Dr. Linen’s entry into Qatar, launching a linen recycling initiative with Qatar Housekeepers Association.

In partnership with Team Diversey, co-hosted Qatar’s first Creating Shared Value (CSV) event featuring global initiatives like #SoapForHope™, #LinensForLife™, and #CoffeeBriques℠ — making a lasting impact on environmental stewardship and community well-being.

Industry Advocacy & Recognition

Beyond my hotel, I am also the:

President, Asian Housekeepers Association

Founder of the Kuwait Housekeepers Group (2009) and Qatar Housekeepers Association (2013)

Co-author of the Hotel Housekeeper’s Handbook – 2025, a pioneering guide to modern practices in sustainability, digital tools, and guest engagement.

Organizer of the Asian Housekeepers Event 2024 (Lucknow, India) and bi-monthly networking events in Qatar to promote knowledge-sharing.

Featured speaker at INDEX Qatar, Clean Middle East forums, and Global Brand Ambassador for United in Cleaning.

, ensuring long-term asset preservation. Through targeted training programs, I empowered staff by equipping team members with the necessary skills and confidence to uphold exceptional cleanliness and operational benchmarks. This approach fostered a culture of growth, leading to multiple team members being promoted to higher roles and cultivating an environment where empowerment and career advancement thrive.

Additionally, I contributed industry insights at the Laundry & Housekeepers Summit (LHS) Qatar 2024

I am unwavering in my dedication to excellence and sustainability. My innovative approach and commitment to high standards have redefined guest satisfaction by seamlessly blending luxury, comfort, and meticulous attention to detail. Through pioneering eco-conscious initiatives and sustainable operations, my leadership has elevated service standards, reshaped guest expectations, and consistently delivered unforgettable experiences. These achievements reflect the attributes celebrated in the industry’s leading power lists. Through strategic leadership, I have enhanced operational effectiveness, cultivated elevated guest service, and inspired my teams to consistently perform at an exceptional level.

Equally important has been my focus on people. By fostering a positive and supportive workplace culture, I was able to achieve 100% colleague satisfaction while also maintaining remarkably low staff turnover. I strongly believe that a motivated and engaged team is the backbone of outstanding service, and this achievement reflects the strength and unity of my department.

Another milestone was my vital role in the successful reclassification of our property from a 4-star to a 5-star hotel. This accomplishment required meticulous planning, rigorous attention to detail, and a collaborative effort across departments, and I am proud that my team and I played a central role in meeting the elevated standards required.

These achievements embody my passion for hospitality and my commitment to delivering excellence through both operational performance and team empowerment. I look forward to continuing this journey of raising benchmarks in housekeeping and inspiring others in the industry.

I have also played a leading role in implementing eco-friendly cleaning practices, introducing sustainable products and processes that reduced costs while maintaining quality.

As part of our sustainability program, we have recently transitioned from single-use guest bathroom amenities to refillable dispensers, reducing the use of single-use plastic.

Another milestone has been handling large-scale resort operations during peak seasons, where I ensured smooth coordination and zero service lapses despite high occupancy. I am also proud of strengthening cross-department collaboration, which improved response times and guest satisfaction scores. For me, housekeeping is more than cleaning—it is about creating memorable guest experiences, protecting assets, and building motivated teams who take pride in their work.

department and managed a team of 30 housekeeping staff members, effectively delegating tasks and fostering a positive work environment

In addition to this, I developed and executed a deep-cleaning program, resulting in a 25% reduction in maintenance and renovation expenses

But that’s not it. I implemented a training program that improved staff performance and reduced guest complaints by 20% and achieved a cleanliness rating in Booking .com 9.3 out of 10 (2821 reviews) for guest rooms, resulting in improved customer reviews and increased hotel ratings.

I also achieved a cleanliness rating in Google review 4.7 out of 5 (945 reviews) for guest rooms, resulting in improved customer reviews and increased hotel ratings

Mystery Audit Score 2023 – Housekeeping 100% and 2024 – Housekeeping 100%

E-Crystal Score for Housekeeping over all 76% 

Developed and implemented a sustainable housekeeping program, leading to 30% reduction in waste generation and improved environmental practices.

Improved departmental productivity by 15% through the use of innovative technology.

Training and staff development have been central to my approach. Through regular workshops on safety, customer service, and best practices, my team improved efficiency by 25%. I also designed specialized cleaning schedules for high-traffic zones, ensuring these busy spaces remain spotless and welcoming.

Sustainability has been a key focus. I introduced water-saving measures that cut usage by 10%, switched to eco-friendly cleaning products to reduce our chemical footprint, and launched a mall-wide recycling program that boosted recycling rates by 30%. We also created and maintained indoor green spaces, enhancing air quality and the overall shopping experience.

To further engage the community, I organized sustainability awareness campaigns for visitors and tenants, while collaborating with local environmental organizations to implement impactful practices. Continuous monitoring of energy and water usage has helped us identify areas for improvement, and the introduction of smart waste bins with sensors has optimized waste collection while reducing odors.

These combined efforts reflect my commitment to delivering operational excellence while embedding sustainability at the heart of housekeeping.

I have been instrumental in leading the housekeeping team toward achieving key operational targets, contributing significantly to the hotel’s Earth Check Silver Status through initiatives like recycling programs, and waste reduction. My commitment to diversity is reflected in the increase of the women’s workforce ratio from 15% to 18% in the department.

I helped develop analytical thinking within the housekeeping management team. I introduced several reporting tools that enabled the department to focus efforts where they were most needed, improving efficiency and service quality. My leadership has resulted in a 93% guest satisfaction rate, a 92% internal audit score, and sustained a 4-star Forbes Travel Guide rating for the Housekeeping department.

My firm yet fair approach, combined with his passion for team development and operational excellence, makes him a standout figure in the hospitality industry.

• Successfully trained and developed a high-performing housekeeping team by proper monthly training schedule.
• Reduced chemical usage and waste, promoting a more sustainable and environmentally friendly operation.
• Implemented effective inventory management systems, minimizing waste and optimizing linen and supply usage.
• Trained and promoted deserved potential staff to next level positions.
• Maintained high standards of health and safety, ensuring a safe working environment for staff by maximizing proper training schedule.
• Implemented cost-saving initiatives, such as energy-efficient equipment and reduced water consumption.
• Improved staff morale and retention through recognition programs such as Employee of the Month and team-building activities.
• Achieved high scores on quality audits and inspections, ensuring compliance with company standards.

    * Collected and diverted 49,000 Kgs of recyclable waste from landfill through systematic segregation and disposal- reducing environmental impact and generating additional revenue through partnership with waste collectors.

    * Led EEG recycling initiatives resulting in 11 trees planted through plastic, can and paper collection drive.

2. Operational excellence- Achieved 97% in brand audits for both hotels- the highest among all the group properties. Reached 83% department profitability, balancing cost control, productivity and quality.
3. People and Process leadership, Training and development-    Managed a diverse team of 48 across nationalities, maintaining strong moral and zero absenteeism during peak operations. Conducted structured training and pre-audit sessions, resulting in improved scores in NPS, brand and hygiene audits.

4. Industry Recognition and community engagement.-

* Shortlisted in the Top 5 for 2024 Clean Middle East Awards- Best Housekeeper UAE.

* Served as Judge at Housekeepers League of Champions 2025- The Hotel show Dubai. 

With over 14 years of expertise in housekeeping, I've led with a deep commitment to excellence, Innovation and sustainability. In the past year, I was honored to be shortlisted among the Top 5 finalists for 2024 Clean Middle East Awards- Best Housekeeper in the UAE, which reflects the recognition of consistent results and leadership in the industry.  

From contributing 2100 kgs of Linen, uniforms and Rugs for recycling to Landmark Circulife, giving them a second life and helping save over 52,000 Kgs of CO2e emissions.

Under my leadership, the complete refurbishment of 1,544 guest rooms was executed with a focus on modern design, advanced technology, and premium amenities. This initiative directly contributed to a 93% guest satisfaction rate, reflecting his commitment to quality and detail.

I pioneered technological advancements within the department, including automated minibars and wireless equipment, which not only enhanced operational efficiency but also turned a previously loss-making minibar operation into a $1.4 million profit center. My strategic approach to data and smart analysis has redefined profitability in ancillary services.

A champion of sustainability, I led initiatives such as cigarette recycling into fabrics and soap repurposing through UNISOAP. These efforts were instrumental in achieving a Gold rating in the Earth Check Audit and maintaining a 4-star classification in the Forbes Travel Guide.

My focus on team development has fostered a culture of innovation and engagement, resulting in record-breaking scores in colleague satisfaction and multiple recognitions for team members. My leadership has also driven consistent excellence in quality audits, with scores exceeding 91%, and a departmental Forbes audit score of 92.31%.

By revamping SOPs and integrating eco-friendly practices, I continue to elevate housekeeping standards while aligning with global sustainability goals. 

In 2012, I relocated to Dubai, taking on the role of Assistant Executive Housekeeper at the Grand Hyatt Dubai.  I further enhanced my expertise at Mövenpick Hotel Jumeirah Beach from 2016 to 2019, serving as the Executive  Housekeeper. Subsequently, I expanded my horizons by joining Shangri-La hotels in Manila, Southeast Asia.  

After a successful tenure in Manila, I returned to Mövenpick Hotel Jumeirah Beach in 2021. Equipped with my extensive expertise, exceptional communication skills, and meticulous attention to detail, I led the refurbishment of  the hotel rooms and public areas as the Executive Housekeeper. 

In 2025, I embarked on a new adventure and relocated to Bahrain as a Director of Housekeeping with Sofitel  Bahrain Zallaq Thalassa Sea & Spa, with my experience and expertise I reassessed, realigned and put into motion  strategies and standard to shine up the housekeeping department including efficient manning structure, forged  vendor partnerships, redefined training needs and enhanced workflows across Rooms, Public Areas and Laundry  Operations.  

Strategic resource management and cost-effective initiatives resulted in nearly 23% savings in our departmental budget without compromising service quality. These savings were reinvested into staff development and operational improvements. Guest satisfaction followed suit, with our Booking.com ratings increasing from 7.8 to 8.1—demonstrating the direct impact of our housekeeping team’s commitment to excellence on overall guest experience.

A major highlight of 2024 was prioritizing internal growth and talent development. Three room attendants were promoted to supervisory roles, underscoring my focus on building career pathways, nurturing potential, and fostering a motivated workforce.

I believe I deserve to be recognized on the Housekeeping Power List for my unwavering dedication to excellence, innovative leadership, and results-driven approach. By consistently improving guest satisfaction, streamlining operations, and leading teams to success, I have demonstrated a strong commitment to advancing housekeeping as both a profession and a pillar of hospitality excellence.

A strong advocate of sustainability, I successfully led the award-winning “Plastic Not So Fantastic” project, eliminating single-use plastics and introducing eco-friendly alternatives, such as reusable glass bottles, biodegradable bags, and non-woven materials. This initiative not only reduced environmental impact but also aligned the property with IHG’s long-term sustainability goals.

As the Hotel Experience Champion, I have been instrumental in strengthening all four pillars of guest and colleague experience. My leadership fosters a culture of ownership, teamwork, and pride, supported by my consistent achievements. 

Through mentorship and coaching, he has built a high-performing, predominantly local Omani team with 90% Omanization, ensuring long-term capability development and operational excellence.

Beyond my property, I extend my expertise across Oman, supporting sister hotels and spearheading the implementation of the IHG® Way of Clean – 5-S Cleaning Program across all seven IHG hotels in the region.

In every aspect, I embodied responsible leadership, innovation, and service excellence—a true champion of performance and a deserving nominee for the Housekeeping Power List 2025.

Highest Guest Satisfaction Scores in last 5 year  

Achieved 87% guest satisfaction Revinate in housekeeping-related metric.

Reduction in Room Turnaround Time: 

Implemented optimized Quick Turnaround Protocol for transit/express check-outs, reducing average cleaning time for Departure Rooms by 12% from 35 to 31 minutes without compromising standards – critical for an airport hotel.

Sustainability Champion Award  

Led the Housekeeping win the Millennium & Copthorne Green Department Award by reducing water consumption by 18%, switching 100% of chemicals to certified eco-products, and revamping a linen reuse program saving 28,000 kgs of CO2 annually.

Score on Brand Standard Audits 

Achieved consecutive above 90% compliance scores on unannounced M&C brand standard audits and 100% in Dubai Tourism (DTCM) inspections for housekeeping, public area & Laundry cleanliness.

Implementation of Digital Inspection & Task Management

Successfully launched a mobile housekeeping management system James & Rita reducing paper use by 100%, improving real-time room status updates by approx. 40%, and cutting defect resolution time by approx. 35%.

Significant Cost Savings & Budget Management

Reduced overall housekeeping operational costs by 7.5% through strategic linen lifecycle management, optimized staffing models for low-occupancy periods, and bulk purchasing of eco-chemicals – while maintaining quality.

I received the award for “Woman in cleaning” during the 2024 Middle East Cleaning, Hygiene and Facilities awards. 

I also contributed immensely towards achieving The Solenis Sustainability Award in January 2025, which is a Global award, recognizing the outstanding impact of the hotel’s environmental commitment.

Last year I organized the Housekeepers Forum which featured panel speakers, and I hosted the forum as the MC, formulating all the questions to the various panel discussions.

I'm a senior member of the Grand Hyatt Dubai management team. As Housekeeping Director I have extensive pre-opening experiences; a passion for knowledge sharing, inspiring and positively impacting young and upcoming hoteliers, not restricted to housekeepers. 

I live by my motto: "Forever learning, forever achieving".

I also chair the UAE Professional Housekeepers Group and write a monthly column for the Clean Middle East Magazine for the past 15 years. Last June I organized a Housekeepers meeting with several suppliers showcasing their products and with 80+ Housekeepers in attendance, bringing the UAE Housekeeping fraternity together. It has been an extremely successful event with lots of learning from the respective suppliers on their products and a fantastic networking event. 

the highest cleanliness rating on aggregator websites. For me, this was more than just a score, it reflected the trust and comfort our guests felt during their stay. Knowing that our effort shows in their experiences is the greatest achievement of all.

This year, I’ve focused on building a strong, motivated team. I’ve invested time in coaching, creating opportunities for growth, and encouraging my team to take ownership of their roles. Watching them develop and succeed has been one of the most fulfilling parts of my work.

Balancing the responsibilities of leadership and family life is never easy, but I’ve learned to embrace the challenges with patience and perseverance. Every hurdle has strengthened me, both as a professional and as a mother, and I am grateful for the support around me.

Looking ahead, I remain committed to raising the bar, creating welcoming spaces for our guests, and empowering the people I work with to shine in their own journeys.

I was honoured with three MECHF award nominations in 2024 — Best Hotel Housekeeper in UAE, Women in Cleaning, and Industry Personality of the Year — and proudly won the Women in Cleaning award.I got nominated for MECHF Women in Cleaning award in 2025.

I consistently maintained room cleanliness scores in the high 90s on Medallia by developing and implementing rigorous training programs for the housekeeping team,along with an enhanced onboarding program for new hires,focused on best practices in room cleanliness.

Championing sustainability, I implemented eco-friendly cleaning practices that advanced IHG’s environmental goals and received strong praise from eco-conscious guests. I also introduced a new scheduling system to optimize staff allocation during peak periods, boosting operational efficiency, and launched employee recognition initiatives to celebrate top performers and strengthen morale.

By establishing a real-time guest feedback analysis system, I ensured prompt service improvements while fostering close collaboration with front desk and maintenance teams — resulting in a notable rise in overall hotel ratings. These combined efforts reflect my commitment to excellence, innovation, and team empowerment in hospitality housekeeping. Recognized with prestigious awards, my leadership exemplifies unwavering dedication to hospitality excellence. 

industry standards. Having an innovative approach, combining sustainable practices and the latest technology, ensured the hotel’s operations were both efficient and eco-friendly, offering guests a seamless experience from the very start to ensure their stays are comfortable and enjoyable.

In addition to this accomplishment, leading a team of approximately 90 professionals housekeeping team players across two properties. My leadership style focuses on empowering and motivating his team, fostering a culture of collaboration and continuous improvement. I have skilfully managed this diverse team while ensuring that each property maintains excellence in cleanliness and guest satisfaction, one of our hotels is among Top 50 hotels on Trip Advisor and great social media scores. Recently we have been awarded with the Green Key Certification by maintaining sustainable practice.

I am always dedicated to maintaining high standards, and focus on sustainability, and this ability inspires me to be a strong contender for the Housekeeping Power List 2025. 

My achievements this year, especially in managing complex operations and ensuring the success of a new hotel, are a testament to his expertise and vision. I exemplify leadership in housekeeping, setting a benchmark for others in the industry and making me a deserving candidate for recognition in the Housekeeping Power List for the year 2025 by Clean Middle East.

Through the hotel’s smart building management systems, we optimized room air-conditioning, controlled water pressure in bathrooms, and implemented energy-efficient lighting across guest rooms and public areas to minimize power use. Waste management has also been strengthened with garbage compactors, recycling programs for discarded linen and uniforms, and the cultivation of in-house herbs through a dedicated kitchen garden.

Beyond sustainability, I have focused on building a culture of recognition and personalization. Guests are increasingly acknowledged with thoughtful, customized souvenirs that enhance their experience and strengthen loyalty.

Equally important is developing the next generation of leaders. I have consistently promoted room attendants into supervisory roles, equipping them with training and mentorship to grow within the department. By instilling flexibility, professionalism, and a mindset of continuous improvement, I have ensured that “no” is never part of the housekeeping department’s vocabulary.

Through this balance of sustainability, guest-centric service, and staff development, I have successfully transformed housekeeping into a department that delivers operational excellence with long-term value for both the hotel and its guests.

The 2024-2025 period has been a particularly rewarding chapter in this journey. Under my leadership, the hotel achieved several significant milestones, such as our property being ranked among the Top 3 properties in MEA for Cleanliness, which is a reflection of our unwavering commitment to maintaining the highest standards of hygiene and guest satisfaction. We have also earned a place in the Top 10 for Guest Love scores across MEA properties, highlighting our team's dedication to creating memorable and exceptional guest experiences. However, among the most important collective achievements was having the company ranked in First place as a “Great Place to Work” for Large Companies in Qatar. 

Throughout all of these endeavors, I have consistently maintained strong, collaborative relationships with the owners of the properties I’ve worked with. These partnerships were built on mutual respect, my unwavering work ethic, and my commitment to maintaining the highest standards of service and quality.

It is these values — leadership, dedication, collaboration, and excellence — that continue to drive me. I am deeply committed to shaping the next generation of leaders in hospitality, and it is my belief that true success lies in the ability to inspire others to achieve greatness.