Trishna Hundal, Cluster Executive Housekeeper, IHG Festival City, UAE


The Housekeepers Power List 2023


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November 1, 2023
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Trishna Hundal, Cluster Executive Housekeeper, IHG Festival City, UAE

Your impact on housekeeping

Cleanliness is the most important factor in the choice of 78% of guests.I have been able to increase efficiency in Housekeeping by using checklists for cleaning and checking of rooms,which include all points needing cleaning or checking.Adjusting the service based on guest needs has been a win. Guests have appreciated the personal touches every time.

Inventories are monitored closely so that we never run out of essentials.Maintenance reporting is done through an app, making the team more efficient.The cleaning products are carefully chosen keeping in mind the health of the team and guests.Where ever possible machines are used for increased efficiency .We invest in trainings for the team to comply to cleaning, hygiene and safety standards.Higher productivity comes from the union of processes (how you organise housekeeping), people (your team) and technology. We keep the team motivated and engaged.The team gets opportunities to grow with guidance and support.

The challenges you faced in your housekeeping career 

Talent retention is one of the top challenges faced by all housekeeping departments currently in the UAE. With the contractual staff option, quality trained staff can be difficult to find. While interviewing contractual staff we look for the right attitude and basic communication skills. They are made to go through rigorous training before they go out on floors or public areas. Even after training sessions, there is a need to have close supervision and guidance extended.

Your advice to fellow housekeeping professionals

Housekeeper’s job is not about just cleaning anymore.We have become very important with our expertise being valued to an extent that never happened before. No matter how much technology we bring into housekeeping operations, the touch of a housekeeper will still be an add on to the experiences that we give.We need to value our people and help them grow. Housekeeping is changing very fast and one has to keep abreast with changes. We need to move towards a sustainable operation to help the planet.