Rijo Joseph, Executive Housekeeper, Souq Waqif Boutique Hotels, Qatar


The Housekeepers Power List 2023


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November 1, 2023
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Rijo Joseph, Executive Housekeeper, Souq Waqif Boutique Hotels, Qatar

Your impact on housekeeping

Throughout my career as an Executive Housekeeper, I have passionately worked towards transforming the world of housekeeping. By embodying a deep love for hospitality, I have not only driven the success of the business but also nurtured growth within myself and my team.

My insatiable eagerness to learn and meticulous attention to detail have been instrumental in my continuous improvement. By challenging myself to embrace new experiences and take risks, I have introduced innovative ideas that have elevated the guest experience and brought our team together.

The challenges you faced in your housekeeping career 

In order to create exceptional experiences for our guests, I have ingrained a guest-centric approach within my team. Through comprehensive training programs, we have enhanced our communication skills, empathy, and problem-solving abilities. We prioritise going above and beyond to exceed guest expectations, consistently delivering excellence in every aspect, from the cleanliness of their rooms to personalised touches that make them feel special and valued.

However, my journey has not been without challenges. Managing the housekeeping department comes with the ongoing challenge of working within budget limitations and managing staffing. Thankfully, I have been fortunate to have a supportive team and management who understand these challenges and provide the necessary support to achieve our targets and goals.

Your advice to fellow housekeeping professionals

To my fellow housekeeping professionals, I offer this advice: Embrace a mindset of continuous learning and adapt quickly to industry standards and compliance. Approach your work with unwavering dedication and consistency, driven by passion. Let your love for hospitality and commitment to excellence guide you in elevating the housekeeping profession.