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Ram Chena, Director of Housekeeping, Park Hyatt Abu Dhabi Hotel and Villas, UAE


The Housekeepers Power List 2023


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November 1, 2023
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Ram Chena, Director of Housekeeping, Park Hyatt Abu Dhabi Hotel and Villas, UAE

Your impact on housekeeping

As I sit here today, as the Director of Housekeeping at Park Hyatt Abu Dhabi , I look back on my journey that began 15 years ago right after completing Hotel Management . It's been a remarkable voyage that has taught me invaluable lessons in passion, resilience, and given me the unwavering courage to tackle every challenge that comes along my way. My tenacious & self-motivated personality along with the right guidance of working with veteran housekeeping professionals have contributed to success in this very demanding industry and profession.

The challenges you faced in your housekeeping career 

Moving up the career ladder from Floor Supervisor to Director of Housekeeping in the Middle East, there are a set of challenges faced in efforts to maintain the highest standards of cleanliness & guest satisfaction.

  • Labour shortage
  • Guest satisfaction

Your advice to fellow housekeeping professionals

Hospitality is a forever- changing field. As a hospitality professional, it is important to keep our-self updated with new industry trends, technologies, demonstrating agility & growth mindset, learning to rebound from failures, accepting feedback and showing the best version every single day. Nurturing & developing young workforce , addressing their weaknesses, celebrating their strengths, team oriented, entrepreneurial and believe in innovative leadership will lead us to Future General Managers & beyond.