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Minakshi Pandey, Group Director of Housekeeping, Byblos Hospitality, UAE


The Housekeepers Power List 2023


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November 1, 2023
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Minakshi Pandey, Group Director of Housekeeping, Byblos Hospitality, UAE

Your impact on housekeeping

My education qualification helped me transform housekeeping in my career very easily and it just blended along very well and smoothly. Always being a science student in school and graduating with chemistry honours, gave me a good job knowledge skill in chemicals, which helped me know the usage of any chemicals that we would use in housekeeping in any form, whether it is cleaning, fragrance, or maintenance. My being an interior designer and architect specialising in designing hotels, gives me the aesthetic sense of developing housekeeping, more technically. 

The challenges you faced in your housekeeping career

The mental health issues of the staff and the department pose the biggest challenge. As we all know, the housekeeping department is the backbone of the hotel and it has to be the strongest of all. They are the ones who actually have to work like labour but are still taken very lightly. Therefore the payroll is less and cost cutting is first done from housekeeping. 

Your advice to fellow housekeeping professionals

My advice to fellow housekeeping professionals is that housekeeping should be for a period of time and promotions and cross training should be done at a faster pace so that the extreme physical work does not handicap any staff in their long term life. 

As housekeeping incharge, we should be more considerate and thoughtful of the timeline of our staff as not everyone can become housekeeping manager or incharge. The front line will continue and has to be designed more humanly, considering the lifelong run.