
Swissotel AlMaqam Makkah, under the esteemed Accor banner, exemplifies a commitment to impeccable hygiene practices that redefine hospitality standards. Nestled in the heart of Makkah, this iconic hotel stands as a paragon of excellence, not only in luxurious accommodations but also in prioritizing guest safety and well-being.
With an unwavering dedication to hygiene, Swissotel AlMaqam Makkah upholds stringent protocols aligned with Accor's global standards. Every facet of the hotel experience, from arrival to departure, resonates with a meticulous attention to cleanliness and sanitation. Rigorous measures have been meticulously integrated into daily operations to ensure the utmost hygiene across all areas, including accommodations, dining venues, and common spaces.
In response to the evolving landscape of health and safety, the hotel has implemented innovative technologies and advanced sanitation practices. These measures are designed to provide guests with a sanctuary where comfort seamlessly intertwines with a heightened sense of security. Swissotel AlMaqam Makkah’s hygiene practices, in harmony with Accor's ethos, encapsulate a dedication to fostering an environment where guests can cherish moments of serenity and spirituality without compromise.
What specific hygiene measures are implemented within the Swissotel AlMaqam Makkah “Accor” to ensure the safety of guests and visitors?
In today's world, where health and safety have become a top priority, hygiene measures have taken center stage in every aspect of our lives. Whether it is at home, in public places, or in the hospitality industry, ensuring proper hygiene practices is paramount. Swissotel Al Maqam Makkah, a distinguished property managed by Accor, understands the significance of hygiene measures and goes above and beyond to ensure the safety and well-being of its guests and visitors.
One of the foremost hygiene measures implemented at Swissotel Al Maqam Makkah is the thorough and frequent cleaning of all areas within the hotel.
Recognizing the role of air quality in maintaining a healthy environment, Swissotel Al Maqam Makkah places great emphasis on ventilation and air filtration.
We have an ALL SAFE program that requires close follow up with strict points to implement in order to maintain the high level of hygiene that is audited by the management and throughout Accor.
Apart from management we have an international platform E-Cristal which conducts an audit at an interval of every two months.
In conclusion, the Swissotel AlMaqam Makkah, a part of the esteemed Accor chain, has implemented a comprehensive set of hygiene measures to ensure the safety of its guests and visitors. From increased cleaning and disinfection practices measures and the use of digital technology, Guests can rest assured that their stay at the Swissotel AlMaqam Makkah will be as safe and enjoyable as possible.
How frequently are high-touch surfaces such as elevator buttons, handrails, and doorknobs sanitized within the premises?
The housekeeping team dedicates their efforts to maintaining cleanliness to the highest standards by using hospital-grade disinfectants. All surfaces, including high-touch areas such as doorknobs, elevator buttons, and handrails, undergo sanitization every 30 minutes to minimize the risk of contamination.
Are there designated hand sanitizing stations placed strategically throughout the Swissotel AlMaqam Makkah “Accor”?
To further enhance hygiene practices, the hotel has established adequate hand hygiene facilities throughout its premises. Hand sanitizing stations and handwashing facilities equipped with antibacterial soap are strategically placed in high-traffic areas.
What measures are taken to ensure the cleanliness of restrooms in the tower?
The implementation of contactless services, including sensors system in water tap, hand dryer, tissue roll and garbage bin along with the control sheet system inspected by our public area attendant then followed up by supervisor, assistant manager and manager to insure the highest level of cleanliness of restrooms.
Do the staff undergo special training or follow particular protocols to maintain hygiene standards?
The hotel has heightened its staff training on hygiene practices, equipping them with the necessary knowledge to maintain a clean and safe environment. They are trained to strictly adhere to personal hygiene standards, including frequent handwashing and the use of hand sanitizers. Staff members are also required to undergo regular health screenings to ensure they are fit to work and do not pose a risk to guests.
Are there any specific and unique challenges you face in maintaining hygiene in the Swissotel AlMaqam Makkah “Accor”?
As we navigate these challenging times, Swissotel Al Maqam Makkah sets an exemplary standard for the hospitality industry having 1624 rooms and suites, demonstrating that hygiene measures are of utmost importance to protect the health and safety of guests and visitors 24X7. We believe there is no place around the world that have such a huge number of guests at the same location in the same moment as our hotel, we welcome an average of 80 to 100 thousand guest on a monthly basis minimum, which might reach up to 5000 guests per day once we reach 100% occupancy.
Are there any specific guidelines or protocols in place for food preparation and service in dining areas to maintain hygiene?
In addition to the previous measures, Swissotel Al Maqam Makkah has implemented strict protocols regarding food safety and hygiene within its dining establishments. The hotel follows the Hazard Analysis and Critical Control Points (HACCP) guidelines to prevent foodborne illnesses as well as E-Cristal which have got the award of the best among the Saudi kingdom hotels, last but not least the local authority is having random monthly inspections.
How does the Swissotel AlMaqam Makkah “Accor” Tower manage waste disposal and sanitation to prevent any health hazards?
Quick brief about our waste management system:
We have garbage bins all around the hotel areas that include rooms, bathrooms and public areas.
All garbage bins contain sustainable bags that will increase the level of hygiene.
Once we notice any of the bins are quarter to full, we must remove the garbage and if it's inside the guest room we change it on a daily basis.
We have dedicated garbage rooms to collect all waste.
Dumping of garbage is further segregated into wet and dry garbage separately.
All garbage rooms include a garbage chute that allows our waste management team to throw the sealed bags through it.
Finally, it goes to the main garbage room where we have special system of recycling and other agreement to take it out of the tower.
Are visitors encouraged or required to follow any specific hygiene protocols during their stay in the tower?
To begin with, it is essential to understand whether guests are encouraged or required to follow any specific hygiene protocols during their stay in the hotel. The management of the Swissotel AlMaqam Makkah recognizes that every individual's contribution is crucial in maintaining a hygienic environment. As a result, guests are not only encouraged but also required to adhere to specific hygiene protocols. These protocols aim to minimize the risk of contamination and ensure the health and safety of both guests and staff.
One significant measure that emphasizes hygiene is the provision of hand sanitizing stations throughout the hotel premises. These stations are strategically placed at regular intervals, making it convenient for guests to maintain hand hygiene. Offering hand sanitizers encourages guests to cleanse their hands regularly, thereby preventing the spread of germs and contaminants. In addition to the availability of hand sanitizers, guests are also educated and made aware of the importance of proper hand hygiene.
Are there any initiatives or programs promoting hygiene awareness and practices among guests and staff?
Initiatives and programs promoting hygiene awareness and practices have been implemented to ensure that visitors understand the significance of maintaining cleanliness. These programs emphasize the importance of washing hands with soap and water for at least twenty seconds, particularly before meals or touching the face.
Guests and team members are also encouraged to follow respiratory hygiene practices, such as covering their mouth and nose with a tissue or their elbow when coughing or sneezing. By adopting these practices, Guests and team members actively contribute to creating a healthier environment for themselves and others around them. Alongside this, prominently displayed signage, elevator screens, front office monitors and public area TV’s reminding guests and team members to maintain further reinforces the importance of hygiene measures.