As a child, Carla always loved the experience of being in a hotel and when she grew up, she was inspired to be part of that world and give others the same beautiful experience of hospitality. Carla felt this industry (particularly the rooms division) would be the place where she would have the feeling of and the opportunity to be "la maïtresse de maison", welcoming guests and ensuring everything around them is comfortable.
Being a go-getter and plan maker, she persistently pursued my dream career and landed in GCC countries to learn innovation, creativity and how to double the fun.
She started my journey with IHG Hotels, Kempinski and quickly rose within the industry, holding several key positions over the years. In January 2020, she undertook my first assignment as Director of Housekeeping at The Palms Beach Hotel & Spa Kuwait, as well as contributor and mentor for KORDIE e-learning hospitality platform based in London.
The best part of her job is having the passion for the industry, the customers and colleagues. What she likes the most is that everyday is a new challenge - things you anticipate do not happen, everything you do not anticipate will happen, but overall it's a wonderful human adventure. Retaining, hiring, training, developing, creating a team with a strong bond that is something quite unique and having an entire team that is relied towards the same goal is a wonderful feeling and something that Carla really enjoys doing.