Your impact on housekeeping
Throughout my career, I have been dedicated to transforming housekeeping into a more efficient and guest-centric department. By implementing modern technologies, innovative cleaning methodologies, and rigorous training programs, I have strived to elevate our housekeeping services to the highest standards. This transformation has not only improved the overall guest experience but also boosted the morale and productivity of our housekeeping team.
The challenges you faced in your housekeeping career
Housekeeping has its fair share of challenges, and I have faced several during my journey. High turnover rates have been a recurring issue, which I addressed through comprehensive training and development programs, creating a more fulfilling career path for our team members. Another challenge was the limited interest in housekeeping for cross-trainings and internships. To tackle this, we initiated awareness campaigns highlighting the rewarding opportunities within housekeeping. Furthermore, the gender diversity challenge has been an important issue. We have been actively promoting gender inclusivity through targeted recruitment efforts and creating a supportive work environment.
Your advice to fellow housekeeping professionals
My advice to fellow housekeeping professionals is to embrace change and innovation. Continuously invest in your team's development, as they are the backbone of our operations. Be open to diversity and inclusion, as it brings fresh perspectives and ideas to the table. Always prioritise the guest experience, as it drives our industry. Lastly, maintain a strong work ethic and lead by example; hard work and dedication are the keys to success in housekeeping.