Isnaad stands out as a renowned provider of soft facilities management services, boasting a collection of prestigious awards. Distinguished as a frontrunner within the industry, Isnaad adheres rigorously to global benchmarks, as evidenced by its ISO 14001, ISO 45001, and ISO 9001 certifications. The quest for elevated service standards remains incessant, as demonstrated by the Imtiaz Academy – an exemplar training hub accredited by the esteemed British Institute of Cleaning Science (BICSc).
HOW IT BEGAN
Established in 2013 as a response to the diverse service demands from Imdaad Group's clients, Isnaad has evolved from being a subsidiary into a pivotal player within the UAE's soft services sector. The catalyst for Isnaad's ascendancy can be attributed to its rapid operational expansion and successful foray into novel domains, including but not limited to, hospitality and leisure, retail, and education. A significant driver of this ascent was Isnaad's strategic entry into the leisure and hospitality segment, a domain that conventionally retained cleaning and housekeeping in-house. Isnaad seized this exceptional prospect and emerged as a key contender. Noteworthy projects within this sector that Isnaad has undertaken encompass Queen Elizabeth 2, Dubai Sports Council, and Blue Waters by Meraas.
Isnaad's progress is mirrored in its accreditations. It obtained its inaugural BICSc accreditation in 2013, followed by its designation as a BICSc-accredited training center in 2021. Furthermore, Isnaad is currently in the process of securing its IRATA certification.
The industry has bestowed recognition upon Isnaad's achievements, manifested through various accolades, including the prestigious "Top Cleaning Company of the Year" honor from the Middle East Cleaning, Hygiene & Facilities Awards.
WHAT DOES THE FUTURE HOLD FOR ISNAAD?
In the span of 2020-2021, Isnaad experienced a remarkable surge of 8% in growth, followed by a 9% expansion during 2021-2022, and an impressive 10% growth throughout 2022-2023. Anticipating a continued upward trajectory, Isnaad envisions an outstanding growth of 18% in the forthcoming 2023-2024 period. This exceptional advancement serves as a driving force for Isnaad's plans to extend its presence to additional Emirates, offering comprehensive soft services solutions. In a commendable stride toward sustainable practices, Isnaad has initiated a shift towards 70% paperless reporting, with a resolute aim to achieve full paperless operations by the year 2025.
Furthermore, Isnaad's trajectory includes diversification of its service portfolio. The expansion encompasses forays into marble restoration, AC duct cleaning, kitchen and grease trap cleaning, alongside the integration of cuttingedge robotic applications.
Isnaad is actively aiming to obtain the prestigious NADCA & IRATA certification and conduct joint major supplier workshops (chemical & machinery).
WHAT HAS LED TO THIS GROWTH?
Tailored to individual needs, Isnaad’s selection process is meticulously designed, encompassing essential cleaning requisites. They've executed a comprehensive overhaul of their cleaning division's structure, optimizing it for efficiency. Their preventative maintenance schedules are strategically calibrated, and they're adept at offering alternate solutions, supported by substantiated case studies. Through innovative approaches, They've revolutionized cleaning methodologies, incorporating the latest in sustainable cleaning agents. They're meticulous in their selection of suppliers and tools, ensuring the right fit for the task at hand.
Their commitment to excellence extends to training and workshops, catering to both their operational staff and managerial personnel, as well as bidding technicians. These sessions remain at the forefront, reflecting the latest advancements in tandem with the industry's highest benchmarks and incorporating cutting-edge innovations. Now, let us illuminate the distinctive services that set Isnaad apart.
- Personalized Customer Experience: Offering tailored solutions based on individual customer needs and preferences can set a company apart.
- 24/7 Customer Support: Providing round-the-clock customer support through their CRC and direct phones and emails.
- Innovative Technology: Utilizing cutting-edge technology.
- Sustainability Initiatives: Isnaad is proud to adopt eco-friendly practices and materials.
- Isnaad’s competitive edge: Isnaad's distinctive edge lies prominently within specialized services, notably exemplified in their prowess in facade cleaning.
- Subject Matter Experts: Bolstered by a management team with a robust technical background, Isnaad provides unwavering support for executing specialized tasks.
- Seasoned Workforce: Isnaad’s team boasts accomplished professionals, well-versed in sophisticated cleaning techniques, leveraging cutting-edge equipment and methodologies.
- Safety Measures: Their steadfast commitment to safety is reflected in the implementation of stringent safety protocols and comprehensive training, especially for employees engaged in elevated tasks.
- Sustainable Practices: Isnaad employs eco-friendly cleaning agents and methods, showcasing their dedication to environmentally responsible practices.
- Client-Centric Approach: Isnaad’s hallmark is exceptional customer service, characterized by rapid response times and transparent communication, ensuring a seamless process.
- Impressive Track Record: Their portfolio is a testament to their success, having triumphantly completed an array of projects encompassing high-rise, lowrise, and commercial buildings in previous years.
As for their emphasis on workforce training, its impact resonates profoundly in both customer satisfaction and employee performance. Their training modules are structured as follows, with minimum yearly hours allocated for each workforce:
- Culture & Orientation: 2 hours
- Health, Safety, and Environment (HSE): 10 hours
- Technical Knowledge: 14 hours
- Practical Skills: 20 hours
- Reporting Practices: 8 hours
- Customer Service: 8 hours
In addition, Isnaad conducts daily Toolbox Talk sessions, covering a diverse range of topics, including EHSQ (Environment, Health, Safety, Quality) alerts and lessons learned. This steadfast dedication to training ensures that their workforce is continually equipped with the skills and knowledge necessary for optimal performance and customer satisfaction. Impacts as follows:
OVERCOMING CHALLENGES IN FACADE CLEANING, SWIMMING POOL CLEANING AND WATER TANK CLEANING
FAÇADE CLEANING CHALLENGES
- Different façade design, materials and position of the building require site specific subject matter experts to implement and run several tests for effective and shorter completion days. Thus, site specific cleaning methods will be created to avoid any unforeseen events or property damages.
- Sustainability in façade cleaning in order to save natural resources, is a challenge due to the nature of weather in the UAE.
SWIMMING POOL CHALLENGES
- One of the major challenges in swimming pool cleaning are small objects such as metal or plastic.
- Excess usage of body grease products (sun lotions, protectors etc) as it causes the water quality to drop drastically. Isnaad places a lot of sensors in swimming pools that alert any sudden changes in the water.
- Algae flourish in pool water due to sunlight and weather conditions in the UAE.
WATER TANK CLEANING CHALLENGES
- As most of the water tanks are located on the roof or in open space facing direct sunlight, the challenge is common as frequent changes in temperature promotes bacterial growth and contamination.
MEASURES TO OVERCOME
- Proper Training: Ensuring cleaners are adequately trained to use equipment and chemicals safely and effectively.
- Routine Maintenance: Regular cleaning and maintenance as per regulations help prevent major issues from arising.
- Use of Technology: Isnaad employs specialized cleaning equipment, tools, and monitoring systems for efficient and effective cleaning.
- Safety Measures: Isnaad prioritizes safety with appropriate personal protective equipment and adherence to safety guidelines.
- Environmental Considerations: Choosing eco-friendly cleaning agents and methods to minimize environmental impact.
- Modern technologies employed
Swimming Pool Cleaning:
- Implemented real time Iot sensors to monitor the water quality, temperature and chlorine level.
- Swimming pool cleaning robots implemented with mobile applications with real time completion notification over Bluetooth connectivity.
- SOS smart watch implementation
- Manikin as adult and toddler size for CPR feedback and monitored by mobile application with detailed report during the span of the CPR session. If successful it will provide a certification with the score.
Water Tank Cleaning:
- Implemented backpack battery operated motor scrubbers to execute the task to scrub all surfaces in the water tank.
- Currently working on UV filtration and disinfection as additional step towards sustainability as well disinfected apart from disinfection chemical implementation
ISNAAD'S SUSTAINABLE INITIATIVES
Isnaad’s approach involves adopting eco-friendly cleaning products and techniques, mitigating the use of harmful chemicals and lessening environmental impact. They conserve natural resources by employing water-efficient equipment, addressing leaks promptly, and advocating watersaving measures. Their commitment extends to selecting machinery with high electric efficiency ratings. They prioritize sustainable materials for cleaning and establish partnerships with suppliers who prioritize ethical practices and provide eco-friendly and recycled cleaning products.