Tell us about your company
MBM, established in 1978 has a diverse clientele stretching from Al-Sila on the west, Ras-al-Khaimah on the north, to Al-Ain on the Oman border. MBM endeavours to be the most preferred soft-services company in UAE. This is not only limited to our vision statement but is demonstrated in every action taken to exceed expectations of all stakeholders.
Tell us about your cleaning services
Specific requirements for cleaning services vary across sectors. To address this MBM identifies the facilities and the end user of their services, and thereby works backwards in fine-tuning our service delivery. The result is a very efficient cleaning operation customized to the requirements of our business partners.
How have your cleaning services evolved in the past 2 years?
Over the past two years, MBM had to unlearn and relearn several key lessons during the pandemic year which resulted in the evolution of our FM service delivery. Our operations imbibed several practices pertaining to safety, crisis management, and ensuring a resilient supply chain. This allowed us to successfully adjust operations and continue delivering TFM solutions in these challenging times.
Which current technologies are you using in your cleaning services?
MBM’s endeavor of enhancing life of all stakeholders and striving for agility had led to a series of groundbreaking innovations as follows:
Our Centre of Excellence was backed by a research-oriented management to fulfil the aim of Digital Transformation and started XR training modules to gamify training. This has allowed us to:
- Create intelligent and 3D rendering of facilities
- Space plan efficiently
- Troubleshoot remotely on a dynamic system
- Evaluate employee response through deeper learning.
Tell us about your most significant company milestones in 2021
MBM has been fortunate to be able to deliver critical government and private sector mobilizations in the pandemic year. Some of our key business partners include GAIA, IACAD, NMC, VPS, Dubai Taxi, ADNEC, and a host of other institutions ingrained into the identity of UAE. Among them GAIA had a requirement of over 1200 manpower, ADNEC had over 400, while a government transportation organization had over 800. All these helped in delivering a stellar revenue growth of 15% year on year.
In 2021 MBM initiated the Women in FM concept. As part of this the core management and support team are representative of the diversity of the organization. MBM walked the talk in this initiative and increased the female staff by 10%. Today, we have >50% female participation in our Commercial Dept, Business Development team, and in the Customer Happiness Centre. In our core operations female participation has increased by 45% over the past two years. The results of this initiative have been surreal from a commercial perspective, and we expect to reap further benefits in 2022.
Advent of Tech: Integrating AI/ML into our ERP has made it: Proactiveby eliminating problems in the workflow Leaner- by automation of repetitive tasks Cross functional- by integrating various departments together Responsive- with a superior customer interaction and an intuitive UI. Training of Personnel: Our staff has undergone a host of training schedules be it in technology using power BI and MS Dynamics 365, or process improvement in Lean Management and Six Sigma.
What sets your company apart from the rest?
To answer this question in two words- our purpose. MBM has been guided by our purpose to enhancing life. This has been our north star as we have established business relations with institutions ingrained into the identity of UAE for over 40 years. It is owing to this purpose that we have retained 16 accounts for over 20 years, 90+ for over 15 years and 130+ for over 10 years, and a 98%+ contract retention - which testifies the successful implementation of our purpose.