Your opinion about the soft FM landscape today.

The soft FM landscape today is rapidly evolving as technology transforms how facilities are managed. While exciting, it also poses challenges. With so many new innovations, it can be difficult to determine which solutions actually enhance productivity and wellbeing versus just being gimmicks.

The challenges in soft FM. 

The main challenges today are staying current, maximizing new technologies, and maintaining a human touch. With everything moving so quickly, soft FM professionals must continually upskill and adapt. It's important to think critically about which tech tools will provide real value rather than just hype. At the same time, we can't lose sight of the people our work supports. While automated systems are convenient, they risk compromising the human experience if not implemented thoughtfully.

Your advice to young soft FM professionals.

My advice to young professionals is to stay curious, flexible, and client-focused. Immerse yourself in the industry while also expanding your knowledge more broadly. Bring fresh perspectives but also respect end user needs.