Your opinion about the soft FM landscape today.

In recent times, organizations are focusing on improving the day-to-day activities of business to achieve overall efficiencies through outsourcing or optimizing in- house services management. This enables Soft FM companies to bring transparency across various operational functions and support to take vital decisions. Additionally, IoT integration and analytics, cognitive computing, supplementing FM are further contributing to Soft FM.

The challenges in soft FM.

Encountering common challenges in Soft FM is business as usual - to face inadequate allocation of resources, skilled resources, being reactive rather than proactive, lack of transparency, competition and comparison, lack of Soft FM awareness, technology, standards, policies, and procedures.

Overcoming the challenges with an opportunistic approach, are open areas to organizations providing services or managing in-house at scale. To establish training facilities, certifying the resources, educating on technology solutions, Soft FM Courses, and inviting management and organizations to FM Seminars.

Advice to young Soft FM Professionals:

Accurate premises knowledge, services activities and frequencies are important steps to be practical in achieving technical and commercial objectives. Followed by Effective Management and Training in Soft Services are essential for operational teams to deliver outclass services and exceed customer expectations while providing a comfortable and conductive environment for the occupants.