Tell us about your company

Grako LLC is a specialised facilities management service provider, offering expert ‘highlevel access’ services such as internal and external cleaning, maintenance, technical inspections and installations across the UAE. Winner of multiple industry awards, Grako adheres to the highest international standards in HSE and holds an unrivalled SAFETY RECORD since its establishment in 2004. All services are executed with utmost emphasis on Quality, Safety & International Standards. GRAKO relentlessly aims to provide its clients with a first-class service that adds value at every encounter, which gained the company a “Trusted Partner” status with over 500 esteemed estates over the years.

Grako serves mission-critical facilities as well as iconic landmarks such as Burj Khalifa, Dubai Airports, Dubai Metro, Museum of the Future, Dubai Frame, MAF Malls, EXPO 2020 and DWTC in Dubai and Abu Dhabi servicing Etihad Towers and Rosewood and Four Seasons Hotels.

GRAKO is a full member of IRATA. The company has also held multiple ISO certifications since 2009.

What sets your company apart from the rest?

Grako has had an unrivalled safety record in the high-level access industry for 18 years straight, which is an outstanding differentiation. However, we prefer to focus on our continuous efforts to maintain a world-class operation and our IRATA operator status. Our core values are the means of governing our actions and behaviour as individuals while we are on the path of achieving our company goals. One of our core values is “Passion for heights” which has always been the integral ingredient of our secret recipe on this journey of setting Grako apart from the market. All our employees and management are passionate about the industry and their contribution which in turn enables all of us to stay committed and focused on both our clients and on the quality of our output. With the bonus of enjoying being at work every day!

 Today our vision remains true to our founders’ dream, “to become the most reliable high-level access service provider and partner in the middle east” and so we work relentlessly every day to make this vision a reality by honouring our core values, our mission statement and our “Quality with uncompromised Safety” promise to our clients and all our stakeholders.

Tell us about your cleaning services

Our mission is to deliver a worldclass high-level access service that preserves asset value for our clients while ensuring their daily endeavours, customer experiences, and vision building are uninterrupted and always enriched. In essence, our mission statement, “to maintain high-level facades and landmarks keeping it gleaming and shiny to reflect the UAE’s prestigious and visionary stature”, has always been at the core of any service we offer.

We aspire to reach the highest heights literally and figuratively in every aspect of our quality and services from day one.

How have your cleaning services evolved in the past 2 years?

 In the past 2 years, we increased our Technical Teams for MEP installations. Additionally, we have been working closely with each customer to improve their access systems, cleaning methodology, and façade maintenance strategy to prolong the life of the façade – especially for some notable projects before handover from the contractors – to ensure smooth operations post-handover.