The move aligns with the company’s Get Wonky program that focuses on customer happiness, with the Center’s primary goal being to resolve customer issues in a happy environment to ensure timely and favorable resolutions that suit all concerned parties.
Services provided by the Customer Excellence and Happiness Center are available throughout the UAE in order to maintain seamless operations across the country. The centers also provide an ideal platform for customers to provide feedback and recommendations for further improvements, enhancing experiences in communities under the umbrella of Three60, and creating policies, programs and services that contribute towards a more positive and happy community.
Alan Rowlands, General Manager, Three60 Group, UAE and Oman, said: “As one of the region’s largest and most qualified community management companies, constantly achieving customer happiness is our top priority. This new Center has been established in accordance with the national program for happiness and wellbring in the UAE and will contribute towards happy communities throughout our entire scope of operations.”
He continued: “At Three60 Communities, we take full responsibility for every aspect of real estate development. Our ambition is to provide every resident and client with world-class services and ultimately provide a community where they can live, work and play in the happiest environment possible. The launch of the new Center is the latest stage in our efforts to enhance our services even further and we look forward to months and years ahead as we continue to meet and surpass the expectations of our valued customers. We are pleased to see the results of our 2019 efforts have led to higher customer satisfaction levels, especially in our UAE communities.”
Mohammed Alsharaf, Chief Operations Officer, Eltizam Asset Management Group, added: “By operating based on the core objective of achieving customer happiness, Three60 Communities has consistently set a benchmark for all companies under Eltizam Asset Management Group and we are excited to see how the new Centre will benefit our customers and enhance our services over the duration of 2020 and beyond. Happiness is also an important pillar of Eltizam’s ‘Get Wonky’ program as it strives to make an impact on the communities in which we operate, and we will continue to provide the very best levels of services in line with international standards and retain the highest levels of customer satisfaction.”
The Customer Excellence and Happiness Center will be overseen by the company’s Community Management Team, while a dedicated Special Happiness Committee has also been formed with the main objective being to ensure customer happiness across all communities in which the Group operates.