Saudi Arabia is one of the emerging markets in the Middle East which has witnessed a rapid growth in the last 2-3 years (in terms of hotel openings). Moreover the coming years will witness the opening of many new hotels in line with vision 2030 which wants to boom tourism in the Kingdom. Like any emerging & vibrant hospitality destination, Saudi Arabia has its own share of challenges with new green chutes of relief. Despite the challenges, innovative solutions have been developed to overcome the perennial budget and manpower crunch of housekeeping.
One of these solutions is the implementation of advanced technology in housekeeping departments. Using automation and advanced internet of things (IoT) technologies, housekeeping teams can achieve improved efficiency, cost savings and better customer satisfaction. Automated solutions, such as automated vacuuming systems, not only reduce the need for extensive manpower but also provide a more thorough and consistent cleaning experience. Additionally, sensors and other (IoT)-based technologies can provide real-time feedback about whether areas are being sufficiently cleaned and maintained
Housekeeping is an important part of any successful hotel opening with a budget and manpower crunch. Resources are necessary there to properly maintain hotels or any facilities but are often limited. To overcome this issue, it is essential to optimise the existing resources and ensure that the structure of the housekeeping department is cost effective and efficient.
One of the first steps to create an efficient housekeeping system is to create a thorough training program. All housekeeping staff should receive training on proper cleaning techniques as well as how to maintain proper hygiene in the hospitality industry. This type of training not only equips the staff to effectively clean and maintain standards but also helps to create a cohesive team with the same core values. Additionally, training in the proper use of cleaning supplies and equipment can help to optimise the resources available, ensuring that everything is used to the best of its ability. Also one important step to achieve an efficient housekeeping system is to have a clear rotation of duties among the team.
Following methods must be kept in mind to avoid manpower crunch and effect on perennial budget:
- Leverage technology
Utilise the latest technology to automate routine tasks, such as tracking the inventory of towels, linen, and toiletries, so that staff can focus on more value-adding activities.
- Utilise mobile technology
Adopt streamlined systems, such as mobile apps, to track and monitor housekeeping staff, as well as any maintenance or repair needs throughout your facility.
- Streamline processes
Streamline processes, such as billing and inventory management, to maximise the efficiency of your staff and processes.
- Train and reward staff
The very important part is to invest in training and rewarding staff to drive the highest quality of performance, creating referral programmes for staff with lucrative incentives to retain talent.
- Utilise outsourcing
Utilise third-party providers to outsource any specialised tasks or services that you may not have the internal resources available for.
- Maximise supplier relationships
Strengthen and maximise relationships with key suppliers to get the best rates on any housekeeping related orders.
About the author:
Varun Kalra is an experienced housekeeping professional with a demonstrated history of working in the hospitality industry, skilled in budgeting, hotel management, customer satisfaction and much more. He currently works as Executive Housekeeper at IHG Hotels & Resorts, KSA.