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Tipping the scale towards success - employee training & development


Be it any sphere, the significance of training and learning outcomes stands undisputed.


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Cleaning Services
November 10, 2018
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Tipping the scale towards success - employee training & development
Be it any sphere, the significance of training and learning outcomes stands undisputed. This gains greater prominence in relation to the services sector wherein the variability of the human element ought to be standardised as far as possible towards professional deliverables. The soft services industry is one such case in point wherein training is integral to achieving skilled and consistent service delivery each time. 
“At Tanzifco, we take pride in being specialists in the field of soft services, which has its fair share of challenges, while maintaining cleanliness, hygiene and disinfection. Towards this end, we remain committed to identifying new employee training needs at all times. Training is an on-going phenomenon and ought to be intended for the individual growth of the employee as well,” stresses Ali Deryan, General Manager, Tanzifco Emirates. He continues to discuss that the need for training arises while hiring new employees, during employee evaluation, when acquiring new contracts and understanding the scope involved, and most importantly, based on customer satisfaction reports or complaints and thereby mitigating the same.

The Tanzifco effort

Tanzifco, through its Tanzifco Training Centres located in UAE, Nepal, India and Sri Lanka (BICSc certified), provides varied training programmes for its employees. These include, BICSc basic cleaning programmes for newcomers or existing employees, HSE training, office assistants training, customer orientation, ISO awareness as also CMI basic training and third party training, as required. “Having realised the import of training in our field, the commitment to providing the same should be deeply entrenched in the efforts towards designing these programmes. This requires constant forward thinking and organisational, task and person analysis,” muses the General Manager.

An organisation needs to identify factors that can impact the effectiveness of a training programme. This should be followed by a task analysis identifying the skills and activities that need to be taught hand in hand with singling out tasks that most employees need to be trained in, thereby completing the service matrix in terms of client expectations and the provision of world class services.

Manpower management

It is often observed that an organisation successfully managing its human resources and their selfactualisation needs via training and development plans experiences, on one hand, reduced manpower turnover with greater job satisfaction and employee readiness to meet work challenges and, on the other, enhanced quality of work, increased efficiency, client satisfaction and of course an improved financial bottom line.

“The foremost intent at the root of training programmes is to upgrade our employees as they are our brand ambassadors and business associates in the truest sense. We are always on the lookout for newer technology and machines to keep re-inventing our workforce and services thereof – much to the client’s delight,” contributes Deryan. However, designing training and development programmes is not bereft of challenges. In the Middle East, which is a melting pot of multi-cultural employees, language could be a barrier, and hence, the need to prepare trainers in different languages arises. One also has to consider sometimes the constricted timeframe in starting a new project and accordingly managing the project-specific training.

Based on experience since 1963, the Tanzifco Training Centres provide up-todate training modules with theoretical and practical sessions; upholding the belief that the staff is an organisation’s most valuable asset. Such appropriately crafted training modules equip a candidate to proficiently provide services as housekeeping staff, messengers and office assistants and so on across various sectors such as hospitals, ministries, hotels, universities, offices and so on.

“The hallmark of success rests upon delighted customers and motivated employees, and this balance delicately hinges on an effective training development and staff welfare strategy. Refresher trainings, random spot checks, site analysis vis-a-vis training improvement, roaming assessors across sites and regular employee examination are only some of the methods in the direction of persistent innovation and advancement to the benefit of all parties involved,” concludes Deryan.