ONE-ON-ONE with Rituraj Singh, Director of Services, Marriott Diplomatic Quarter Riyadh and Marriott Executive Apartments Riyadh Diplomatic Quarter


From a housekeeping attendant to the Director of Services - here’s shining a light on the incredible journey of Rituraj Singh.


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January 18, 2024
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ONE-ON-ONE with Rituraj Singh, Director of Services, Marriott Diplomatic Quarter Riyadh and Marriott Executive Apartments Riyadh Diplomatic Quarter

This month, we shine a light on the inspiring journey of a housekeeping professional who made a humble beginning to his career as a Housekeeping Attendant and is currently working as the Director of Services with Marriott Riyadh Diplomatic Quarter. The journey up this ladder of success came along with relentless dedication to providing exceptional service. Throughout this journey, he encountered numerous challenges that tested his resilience and strategic thinking. Let’s take a look at his journey.

How did you begin your career and how have you grown since then?

I would be glad to share my incredible journey as the Director of Services with all the incredible leaders around the globe. It has been a remarkable and transformative experience, one that has shaped me both personally and professionally. Allow me to take you through this captivating journey, filled with challenges, growth, and immense satisfaction. I started as a Housekeeping Attendant with Ritz Carlton Dubai back in 2014 and currently working as the Director of Services with Marriott Riyadh Diplomatic Quarter, in this tenure of 10 years, I have worked with different luxurious brands like The Oberoi, Ritz Carlton, Rotana, Address and Five Hotels, my primary goal is to ensure the utmost satisfaction and well-being of our valued guests. I strived to create an environment where their needs and desires were not only met but exceeded. This required a deep understanding of their expectations, along with relentless dedication to providing exceptional service. Throughout this journey, I encountered numerous challenges that tested my resilience and strategic thinking. I faced situations where the demands seemed insurmountable, and the pressure seemed overwhelming. However, with unwavering determination and a team of talented individuals by my side, we conquered every obstacle. Adaptability played a crucial role in my journey. The ever-evolving landscape of customer service required me to stay ahead of the curve. I embraced new technologies, innovative approaches, and the latest trends to ensure our services were always at the cutting edge. By constantly refining our processes and embracing change, we were able to deliver unparalleled experiences to our cherished guests. One of the most rewarding aspects of my journey was witnessing the growth and development of our team. I firmly believe that a strong team is the backbone of any successful organization. As the director of services, it was my responsibility to nurture and empower our staff, fostering an environment that encouraged collaboration, creativity, and personal growth. Witnessing their individual achievements and collective success filled me with immense pride. But my journey was not solely about accomplishments and victories. It was also about learning from failures and setbacks. Each stumble became an opportunity for growth, a chance to reflect, innovate, and emerge stronger. The role of the director of services has taught me invaluable lessons in leadership, empathy, and perseverance. In conclusion, I would like to express my heartfelt appreciation to all those who have been a part of this incredible journey. 


What is the best part about your job?

Considering the best part of my job in housekeeping, I am reminded of the profound satisfaction of creating a clean, safe, and comfortable environment for others. The ability to positively impact the well-being and happiness of residents, guests, or employees by maintaining immaculate spaces is a privilege that I cherish. Every meticulously made bed, sparkling surface, and tidy space contributes to an atmosphere of comfort and tranquility. The gratification derived from knowing that my efforts facilitate a welcoming and hygienic setting is truly fulfilling. Furthermore, the opportunity to work with a dedicated team and to continuously improve and refine our processes adds another dimension of fulfillment to the role. As a housekeeper, I take pride in my significant role in promoting health, safety, and overall satisfaction within our shared spaces. Ultimately, the best part about my job in housekeeping lies in the knowledge that I contribute to the well-being and contentment of those who rely on clean and organized environments.

What is the most challenging part of your job?
One of the most challenging aspects of the housekeeping profession is maintaining a balance between efficiency and attention to detail. It's essential to be thorough in cleaning and organizing a space, while also being mindful of time constraints and the overall schedule. Additionally, dealing with different types of cleaning agents and equipment requires a strong understanding of safety protocols and the ability to adapt to new tools and technologies. Furthermore, effective communication with clients and understanding their specific requirements is crucial for providing personalized service. The dynamic nature of the job demands adaptability, physical stamina, and a keen eye for identifying and addressing cleaning needs. Overall, the multifaceted nature of housekeeping requires a unique blend of skills and qualities to meet the diverse needs of clients and ensure a high standard of cleanliness and order.

What drives your career?
With over a decade of experience in the housekeeping industry, I am continually driven by my passion for creating clean, organized, and comfortable spaces for individuals and families. The ability to transform a cluttered or untidy area into a welcoming and serene environment brings me immense satisfaction. Moreover, the opportunity to positively influence the daily lives of my clients through my attention to detail and commitment to excellence serves as a constant motivation in my career. Additionally, I am dedicated to staying updated on the latest cleaning techniques, products, and technologies, ensuring that I provide the highest standard of service to every client. In essence, the fulfillment derived from enhancing the quality of life for others through my expertise in housekeeping continues to fuel my unwavering dedication to this profession.

The best housekeeping practices you follow.
In the housekeeping department, implementing the best practices is essential to ensure a clean, organized, and welcoming environment for all guests. As a housekeeping professional with over a decade of experience, I have found that attention to detail is crucial in maintaining high cleanliness standards. This includes using eco-friendly cleaning products to minimize environmental impact, following a comprehensive cleaning checklist to cover all areas, and regularly inspecting and maintaining equipment to ensure optimal functionality. Additionally, maintaining open communication with team members and fostering a culture of teamwork and excellence are instrumental in upholding the highest standards of cleanliness and guest satisfaction. Embracing these best housekeeping practices not only elevates the overall guest experience but also contributes to a positive and healthy work environment for the entire team.

Cleaning technologies you use and what you would like to implement in the future
The cleaning technologies we currently employ and the innovative methods we aspire to implement in the future. Maintaining cleanliness and hygiene is a fundamental aspect of our society, and it is crucial that we continually adapt and improve our practices to meet the ever-evolving needs of our environment. At present, we utilize a range of cutting-edge cleaning technologies that have revolutionized the industry. Our arsenal includes high-efficiency vacuum cleaners equipped with HEPA filters, which not only ensure thorough cleaning but also contribute to healthier indoor air quality. Additionally, we have incorporated advanced steam cleaning systems that effectively remove stubborn stains and eliminate harmful bacteria without the need for harsh chemicals. However, as we strive for excellence, we look towards the future with a vision of implementing even more sustainable and efficient cleaning technologies. One exciting area of exploration is the utilization of robotics in cleaning processes. Imagine automated machines equipped with sensors and artificial intelligence, capable of intelligently navigating and cleaning various surfaces. These robots could adapt to different environments, effectively reducing the effort and time required for manual cleaning while maintaining impeccable cleanliness standards. Furthermore, we envision leveraging the power of data and analytics to optimize our cleaning processes. By harnessing the potential of Internet of Things (IoT) devices and smart sensors, we can monitor cleaning needs in real-time, identifying high-traffic areas or patterns that require special attention. This data-driven approach will enable us to allocate resources efficiently, reducing waste and maximizing our cleaning efforts

Sustainable cleaning practices you implement
As we navigate through the challenges of the modern world, it is our responsibility to prioritize environmental conservation and embrace sustainable solutions. By integrating eco-friendly cleaning practices into our daily operations, we not only contribute to a healthier planet but also enhance the overall guest experience. First and foremost, let us emphasize the significance of using environmentally friendly cleaning products. Traditional cleaning agents often contain harmful chemicals that not only jeopardize the health of our staff but also harm our surroundings. By opting for biodegradable and non-toxic alternatives, we can effectively minimize our ecological footprint while maintaining a clean and safe environment for both our employees and guests. Additionally, reducing water consumption is paramount in our pursuit of sustainability. Through simple measures such as installing low-flow faucets, showerheads, and toilets, we can significantly decrease water waste without compromising on cleanliness. Efficient laundering practices and the implementation of towel and linen reuse programs further contribute to this cause. By educating our guests about the importance of conserving water, we can instill a sense of responsibility and encourage them to actively participate in our sustainable initiatives. Moreover, let us not overlook the power of energy efficiency in our housekeeping practices. Utilizing energy-saving equipment, such as vacuum cleaners and washing machines, can significantly reduce our energy consumption. Implementing motion sensors and timers for lighting in unoccupied areas not only saves electricity but also enhances the overall guest experience by providing a seamless and sustainable stay. Furthermore, waste management plays a vital role in sustainable housekeeping. By segregating and recycling waste, we divert a substantial amount from ending up in landfills, thus preserving our environment. Encouraging guests to participate in recycling programs and providing easily accessible recycling bins throughout the hotel fosters a sense of environmental responsibility among both staff and visitors

Your take on training the cleaning workforce
It is the dedicated cleaning workforce that ensures our homes, offices, and public spaces are safe and hygienic. Therefore, investing in their training is not just a necessity; it is an obligation. The cleaning workforce is often overlooked and undervalued, but their work is crucial. They are the unsung heroes who tirelessly dedicate themselves to providing us with clean environments, free of dirt, germs, and clutter. Their efforts contribute to our overall health, preventing the spread of diseases and creating spaces that are inviting and comfortable. Training the cleaning workforce goes beyond simply teaching them how to use cleaning products and equipment. It involves instilling a sense of pride in their work and providing them with the knowledge and skills needed to tackle any cleaning challenge. Effective training ensures that they are equipped with the latest techniques, best practices, and safety protocols. It empowers them to handle different types of surfaces and materials, to understand the appropriate use of chemicals, and to adopt environmentally friendly practices. Investing in the training of the cleaning workforce has numerous benefits. Firstly, it enhances the quality of their work, resulting in cleaner and healthier environments. Secondly, it boosts their morale and job satisfaction, as they feel valued and recognized for their efforts. A well-trained workforce also leads to increased efficiency and productivity, saving time and resources in the long run.

Cleaning products that you currently use
While we all strive to maintain a clean and healthy living environment, it is crucial to consider the impact that these products can have on our health and the environment. Often, we rely on cleaning products packed with harsh chemicals and toxins, believing they are the most effective solution. However, these chemicals can have negative effects on our well-being. They can irritate our skin, eyes, and respiratory system, leading to allergies and respiratory issues. Additionally, these chemicals can linger in our homes, polluting our indoor air quality and contributing to long-term health problems. Moreover, the environmental impact of conventional cleaning products is a cause for concern. Many of these products contain non-biodegradable substances that end up in our waterways, harming aquatic life and ecosystems. The plastic packaging they come in further contributes to the mounting global waste crisis. It is time to consider eco-friendly and natural alternatives for our cleaning needs. These products are not only safer for our health but also kinder to the environment. Natural cleaning products, derived from plant-based ingredients, offer effective cleaning power without harmful chemicals. They are gentle on our skin, making them ideal for guest room cleaning and also for Public Areas. Furthermore, they are biodegradable, ensuring they do not harm the planet's delicate balance. By making the switch to eco-friendly cleaning products, we not only protect our health but also become responsible stewards of the environment. We can reduce our carbon footprint and contribute to a cleaner, greener future for generations to come. 

Your advice to youngsters who are starting their journey in housekeeping
For youngsters just starting out in housekeeping, my advice is simple, strive for excellence in everything you do. Every cleaning task, no matter how small, deserves your full attention. Paying attention to the details, and building a strong foundation, will ensure a job well done. Don't hesitate to seek advice from more experienced housekeepers - their knowledge can be invaluable in improving your skills. And remember, patience and a positive attitude are key to success in this field. While housekeeping can be challenging, approaching it with a can-do attitude and a willingness to learn will undoubtedly lead to success.