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Maintaining Excellence: Union Coop's CEO on Hygiene and Cleanliness Strategies

 

Union Coop takes any potential hygiene-related issues reported by customers within its supermarkets seriously.

 

Filed under
Facilities Management
 
May 29, 2024
 
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Maintaining Excellence: Union Coop's CEO on Hygiene and Cleanliness Strategies
 

In an exclusive interview with Mr. Mohamed Al Hashemi, CEO of Union Coop, we delve into the meticulous strategies employed by one of the leading cooperative retail chains in the UAE to ensure cleanliness and hygiene within its facilities. Mr. Al Hashemi sheds light on the multifaceted approach adopted by Union Coop, encompassing stringent protocols, comprehensive employee training, and proactive customer engagement initiatives.

Union Coop's commitment to cleanliness extends beyond mere surface-level measures. By outsourcing cleaning services to accredited professionals and employing approved cleaning materials, the organization ensures the highest standards of sanitation across its supermarkets. Moreover, rigorous training programs conducted by third-party agencies equip employees with the knowledge and skills to uphold hygiene protocols diligently.

Central to Union Coop's hygiene strategy is the continuous sanitization of high-touch surfaces, a practice meticulously integrated into operational procedures. Additionally, the organization prioritizes the freshness and cleanliness of produce and perishable goods through stringent quality control measures and close collaboration with suppliers.

Mr. Al Hashemi also emphasizes Union Coop's proactive approach to addressing hygiene-related concerns raised by customers, underscoring the organization's commitment to swift resolution and continuous improvement.

Through visible communication channels and proactive engagement, Union Coop reinforces its unwavering dedication to maintaining a safe and hygienic environment for shoppers, setting a benchmark for cleanliness and hygiene practices within the retail industry.

How do you ensure cleanliness and hygiene within Union Coop facilities?

Union Coop prioritizes cleanliness and hygiene within its facilities through a multi-faceted approach. This includes outsourcing cleaning services to accredited experts and professional companies, ensuring the use of approved cleaning materials, and increasing the frequency of pest control services. The scope of work is meticulously defined by our ‘Operation Division and Health and Safety section’, while ongoing training is provided by third-party agencies to uphold stringent hygiene standards. Additionally, we provide necessary sanitization materials and equipment, including specialized solutions for fruits and vegetables, to meet operational needs comprehensively.

How do you ensure high touch surfaces are always sanitised?

High-touch surfaces such as shopping carts, baskets, and checkout counters undergo regular sanitization protocols. These surfaces are cleaned and disinfected at frequent intervals throughout operational hours to minimize the risk of contamination and ensure a safe shopping environment for our customers.

Do you train your employees on hygiene protocols?

Union Coop mandates comprehensive training for all employees regarding hygiene protocols. This training, facilitated by third-party experts, covers a range of topics including proper sanitation practices, handling of cleaning chemicals, and adherence to health and safety guidelines. Employees are equipped with the knowledge and skills necessary to maintain a high standard of cleanliness throughout our facilities.


Tell us how you encourage customers to comply by hand hygiene practices

Hand sanitizing stations are strategically positioned throughout Union Coop supermarkets to encourage and facilitate regular hand hygiene among customers. These stations are conveniently located at key points within the store, including entrances, exits, and near high-traffic/footfall areas, to promote accessibility and encourage compliance with recommended hygiene practices.

How do you ensure freshness and cleanliness of produce and perishable goods?

Union Coop employs stringent measures to ensure the freshness and cleanliness of its produce and perishable goods. This includes rigorous quality control procedures, adherence to industry best practices for storage and handling, and regular inspections to monitor product integrity. We work closely with suppliers to maintain the highest standards of quality and freshness, providing customers with safe and wholesome food products.

Tell us about the guidelines for handling and packaging of food items.

Union Coop has established specific guidelines and protocols for the handling and packaging of food items by its staff to maintain hygiene standards. Employees are trained to follow proper hygiene practices at all times, including the use of appropriate protective gear, adherence to food safety regulations, and maintaining cleanliness in food preparation and packaging areas.

How do you address hygiene-related issues reported by customers?

Union Coop takes any potential hygiene-related issues reported by customers within its supermarkets seriously. We have established protocols in place to promptly address and investigate any concerns raised by customers, ensuring swift resolution and implementation of corrective actions as necessary. Customer feedback is valued and contributes to our ongoing efforts to uphold the highest standards of cleanliness and hygiene.

How do you display communication of commitment to hygiene and cleanliness practices?

Union Coop communicates its unwavering commitment to hygiene and cleanliness practices through various channels, both within its stores and beyond. This includes prominently displaying signage and informational materials within our facilities, highlighting our adherence to industry standards and best practices. Additionally, we utilize digital platforms, social media channels, and other communication channels to engage with customers and reinforce our dedication to maintaining a safe and hygienic shopping environment.