International facilities management business major Macro has announced the appointment of Imran Akram as the new Global fm24 Director and Sasha Memedovic as the Head of Service Delivery for fm24, Macro’s 24/7 global helpdesk & CAFM service.
Macro has appointed Imran Akram as the new fm24 Director to support worldwide growth for its helpdesk, CAFM and reactive and asset management functions. He has 15 years’ FM experience and has been Director of Macro’s CAFM helpdesk in the Middle East since 2009. Working through a global platform, all fm24 capabilities have been brought together under one virtual roof, providing greater business continuity.
Sasha Memedovic has also joined as Head of Service Delivery for fm24. He previously spent 17 years with WSP, most recently as Lead Director of Knowledge Solutions. He brings a proven track record in delivering 24/7 operational excellence and leading the delivery of transformation projects.
The New fm24 Director Imran Akram said: “Technology and our people will be critical in the growth of the helpdesk service and significant progress has been made in terms of establishing a global telephony solution as well as the development of the web-based computer aided facilities management (CAFM) system, which has been configured to cover multiple time-zones and language sets.”
“With our global focus, we are able to drive efficiency and strengthening business continuity. As the managed service part of the business grows so does the helpdesk and I am also keen to expand the independent helpdesk service we offer with a focus on FM, property management & construction.”
Chairman of Macro, Bill Heath,added: “Macro is streamlining its fm24 capabilities globally due to customer demand, as we see an increasing need for both our CAFM and asset management solutions. Macro operates without borders which mean we follow clients anywhere in the world; this calls for flexible solutions. Imran Akram brings a wealth of technical expertise, specifically within the CAFM and helpdesk arena, and is the ideal candidate to drive fm24 to further success. We are also very pleased to welcome Sasha Memedovic to fm24.”